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The Impact of the Return Experience

A new study sheds some light on the reasons why consumers return their online or by-phone purchases and how their experiences with the return process influences their future purchasing habits with online merchants. The study, which...

Filed under: ecommerce, shipping software, wm-ecommerce, voxware, returns, product returns

Explore the WEB 100!
Discover the Tactics and Techniques of the Top Digital Enterprises today in Website Magazine's Special Spring Issue - Web 100. Learn more...