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Consumer Expectations for Personalized Experiences

Consumer expectations for personalized experiences continues to drive companies to explore ways in which they can leverage the availability of rich data and technology to make it happen. SUBSCRIBE to Website Magazine & Accelerate...

On the Importance of Site Search

Just how important is site search to the omnichannel commerce experience? In a word, very. Omnichannel personalization solution RichRelevance has released some rather interesting research which explores how U.S. consumers search for...

Get the Stats: Creepy Vs. Cool Personalization

Personalization is certainly a trend that isn’t going anywhere any time soon. That said, there is a fine line between personalization that consumers consider “cool” and personalization that consumers consider “creepy...

Analyze Complex Data for Better Omnichannel Performance

RichRelevance has teamed up with search-driven analytics provider ThoughtSpot to help retailers analyze complex data and derive new value from omnichannel personalization. Through the partnership, ThoughtSpot integrates its technology...

The Most Common Personalization Mistakes Companies Make

With Gartner data revealing that customer experience was the top area of marketing technology investment in 2014, it is no surprise that many brands are clamoring to jump on the personalization bandwagon. Novice mistakes, however,...

$20M for Data-Driven Retail Tech at RichRelevance

Omnichannel personalization platform RichRelevance announced in early June 2014 that it has secured $20 million in growth capital funding - led by Centerview Capital Technology with participation from existing investors Draper Fisher...

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Report Gives Insight for the 2011 Holiday Season

A new study gives insight into possible shopping habits for the 2011 holiday season. The Online Consumer Report by RichRelevance analyzed customer viewing and shopping behavior on major U.S. retail sites. The study monitored more than...


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