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3 Emerging Customer Service Solutions to Consider

Globally, 83 percent of online users admit that they need some form of support during their online journey according to the Connecting with Customers report from LivePerson. This means that the site owners who are not yet leveraging...

Big List of Live Chat Solutions

One of the ways that Internet retailers can bridge the gap between their digital stores and competition from traditional brick-and-mortar stores is by offering some type of on-site customer service. Whether it’s live chat or...

Crash Course in Guided Shopping

Internet retailers face unique challenges when trying to guide consumers through the sales cycle. Unlike their brick-and-mortar counterparts, e-commerce stores don’t have sales associates walking the floor to identify the customers...

Bringing the Sales Team to the 'Net

The holiday season is quickly approaching, which means that e-commerce merchants need to be prepared for an influx of consumers that will inevitably be shopping at their brick-and-mortar stores and on their online retail destinations...


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