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Bringing the Sales Team to the 'Net

The holiday season is quickly approaching, which means that e-commerce merchants need to be prepared for an influx of consumers that will inevitably be shopping at their brick-and-mortar stores and on their online retail destinations...

Personalized Customer Support on Facebook Through IVAs

As customer support becomes an increasing priority for online businesses in the age of social media, at least one company is pushing the bounds of virtual reality. VirtuOz , a provider of intelligent virtual agents (IVAs) for online...


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