Posts tagged voice of customer analytics RSS

Manage Customer Complaints with Comment Cards

Customer satisfaction measurement provider iPerceptions , has launched a new solution called Comment Cards, which aims at helping companies more easily manage their customer complaints. Comment Cards is currently part of the iPerceptions’...

Deep Customer Analysis with iPerceptions' 4Q

Web analytics are critical to every Web enterprise. They can tell you about certain segments of your audience - where the visits originated and what actions were taken from those visits, for example. What they lack, however, is a certain...

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