Posts tagged voice of customer RSS

Attensity Command Center for Voice of Customer

What are your customers saying about your company right now? Most businesses (large and small) simply have no idea. Attensity hopes to change that. A provider of text analytics solutions for customer experience management (CEM), Attensity...

Merchants #Fail - Visitor Satisfaction Declines

Voice of Customer (VOC) analytics provider iPerceptions released its Retail/E-Commerce Industry Report for the first quarter of 2011 showing that overall website satisfaction is on the decline. “Expectations among online retail...

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