Posts tagged wm-socialmedia&pageindex=10 RSS

Become a Customer Service Pro on Facebook

As the world becomes more connected, more customers are turning to social networks for their customer service needs. Often, however, these customers are left with a disappointing experience. In fact, 33 percent of customers who contact...

Social Snapshot: November 2015

The holiday season is in full swing but that hasn’t stopped the social Web from making headlines. Pinterest, for example, unveiled some new social commerce features in November, while Facebook shed some light on its growing user...

Start Exploring Snapchat Stories

Snapchat wants its users to engage with the Stories featured on its app, which is why the company has unveiled a new feature called Story Explorer. With Story Explorer, users can swipe up on Story moments that inspire them in order...

Track Emoji Use in Social Media with Zoomph

As a person that works quite regularly with words, you can imagine my consternation to discover that the word of the year was actually not a word at all - it was, rather, an emoji. Emjois are everywhere and there is an emoji for what...

Facebook Gives Back with New Tools for Nonprofits

Facebook has unveiled new tools to help nonprofits succeed on its social network. For starters, the social network unveiled a tool called “fundraisers” which provides nonprofits with a dedicated place to raise funds for...

Why You Should Care About the New Google+

Back in July , Google announced that it was revamping its social network. At the time, the tech juggernaut acknowledged that it had made some choices for Google+ in the past that it needed to rethink. Now, Google has made those changes...

Promote Social Contests with Spredfast

Three months after acquiring Shoutlet, social software provider Spredfast has unveiled the first of many integrated technologies available to customers – Promotions. Promotions is a custom contest builder that gathers consumer...

Facebook Puts Notifications on Your Homescreen

Facebook is expanding its mobile app lineup with a new app called Notify. Notify aims to keep users up to date with the news that matters most to them by delivering timely notifications based on the user’s interests. After downloading...

Social Customer Service Through Facebook Messenger

Conversocial is helping brands provide social customer service through Facebook Messenger. The social customer service provider announced its integration with Facebook Messenger to help brands offer real-time, personal and secure customer...

Instagram Unveils Partner Program

After opening up its Ads API earlier this year, Instagram is now unveiling a Partner Program to help brands improve their marketing initiatives on the social network. At launch, the program includes a list of 40 partners with each...

Live Chat Goes Social

TouchCommerce is helping businesses offer social customer service with the launch of its new solution dubbed TouchSocial. TouchSocial enables brands to respond to consumers on social networks with the purpose of increasing customer...

Visual Search Comes to Pinterest

Pinterest is introducing a new technology that will enableusers to search its site without using text. Search requires words, but it is not uncommon for users/consumers not to know what it is they are looking for (which makes traditional...

The User Impact of Facebook’s Outages

Facebook’s outages in September had a significant impact on users according to recent data from APImetrics. The API Performance Report shows that the downtime experienced by Facebook in September dropped its reliability score...

The World’s Largest Social Network

Mark Zuckerberg shared some data that shows exactly why Facebook is often called the world’s largest social network. At the company’s quarterly earnings announcement, Zuckerberg revealed the Facebook community now has more...

Welcome to the Pinterest Shop

Pinterest is rolling out some social commerce updates, including Buyable Pins for Android devices and its very own “Shop.” Buyable Pins enable users to purchase products directly from the Pinterest newsfeed. Although the...

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