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:: By Mitchell Harper and Eddie Machaalani,Co-founders and Co-CEOs, Bigcommerce :: Statistics show that online shopping is growing rapidly — a trend that presents both opportunities and challenges for entrepreneurs selling via...
From supporting customer accounts with a limited staff to better understanding customers because of ticket history, help desks have rightly earned their place in our digital community. Nonetheless, if your company is toying with the...
Color usage plays a tremendous role in a website’s ability to evoke emotion and ultimately action from its audience. People tend to gravitate toward blue and green as their favorite colors , but it’s the meanings behind...
The ability to simplify the development of real-time Web applications, not only saves development teams time and money, but also helps businesses offer the customer support features that online consumers are, increasingly, coming to...
The sleek interface synonymous with some of the best social media and consumer applications has come to customer service software. Zendesk , Web-based help desk and support ticket software, recently announced its biggest redesign in...
Web-based support desk solution Zendesk , fresh off the release of its new search analytics feature , announced an integration with email service provider MailChimp to aid marketing teams in managing and tracking email recipients that...
Cloud-based help desk software provider Zendesk wants to help businesses dig deeper into their analytics, specifically by targeting "silent" customers who use self-service content to solve issues without the help of customer...
Social media dashboard Hootsuite unveiled some smarter, more social tools which aim to satisfy the blurred lines between marketing, support and technical messaging as Web users increasingly conduct their interactions across multiple...
What a Web you work on! Technology from a wide variety of companies and industries is freely available for you, a designer/developer, to capture and leverage for your own or your clients benefit. If you’re a company considering...
The Brand Revamp Process
20 Terrific Tumblr Themes
E-Commerce Social Traffic Declines, Tablet...
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