Posts tagged zendesk RSS

Proactive Customer Convos with Zendesk's Google Play Integration

Zendesk announced an integration with Google Play that will enable businesses to respond directly from within its platform when users submit a review on the app store. Here's how it works. When a consumer writes a review in Google...

Conversational Messaging with Zendesk and Facebook

Customer service platform Zendesk has developed a customer engagement application for Facebook Messenger. The Zendesk Message offering combines automated interactions with live support conversations directly within Facebook's Messenger...

Gamification Everywhere with new Badgeville Application Connectors

Gamification solution Badgeville has introduced three new Application Connectors that will extend the platform's behavior motivation and reward platform to three well-known customer support, collaboration and e-learning solutions...

Predict Customer Satisfaction

Zendesk has unveiled a new a machine-learning and predictive analytics feature for customer satisfaction. The feature, called Satisfaction Prediction , is available on Zendesk’s Enterprise plan. The feature can be leveraged to...

Zendesk Gets Predictive; Scoring Customer Satisfaction with Machine Learning

It's increasingly difficult for enterprises to identify and prioritize conversations to achieve optimal customer satisfaction - at least not without the helping hand of technology. SUBSCRIBE to Website Magazine - 12 Issues FREE...

Back-and-Forth Live Chat in Focus

Customers who choose live chat for customer service are satisfied a higher percentage of the time than those who call, email, or use social media channels, according to findings of the quarterly Zendesk Benchmark report. “Customers...

Zendesk Unveils Live Chat for Large Teams

Zendesk has unveiled a new live chat solution designed specifically for large teams. The solution, dubbed Zopim Premium , is built for organizations with larger teams that manage live chat and a growing volume of real-time customer...

4 Reasons Your Web Design Is A-OK

It's easy for website owners and those who manage digital presences to get wrapped up in what their site does not have. This is because if they can imagine a bell or whistle, there's a big chance the 'Net offers it or there...

Ease the Pressure on Your Support Team with New AnswerDash Integration

As the products and services that websites display become more complicated, consumers are bound to have questions as to how they work and what they can do for them. AnswerDash , a provider of contextual answer technology for websites...

4 Tech Companies that Rock on Twitter

If you’ve ever been excited to follow your favorite tech company on Twitter only to find out all they tweet about is product updates, customer stories and other “we’re the best” content, you are not alone. On...

Escalating Support Issues to Zendesk with Vanilla Forums Integration

Enterprises using popular forum software Vanilla Forums will be able to escalate support issues to another employee thanks to an integration with Zendesk. Once the Zendesk Add-on has been enabled in a Vanilla Forums account, authorized...

I’m Sorry, Being Polite Doesn’t Satisfy Customers

The phrase “I’m sorry” can have a significant impact on customer service satisfaction according to a new report from Zendesk. Zendesk’s second quarterly Benchmark report for 2014 reveals that customer satisfaction...

Customer Service Analytics & Insights at Zendesk

Zendesk has released an analytics tool for enterprises designed to measure and visualize the impact of customer service interactions. The customer service platform's new Insights tool (available to customers on the Plus, Enterprise...

Zendesk Poised for its IPO Leap

Preparing for an initial public offering (IPO) is no easy feat. If the incredible amount of paperwork wasn’t enough to stress about, opening the company’s financial books to the public is sure to raise the blood pressure...

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Viralheat Connects Social to Customer Support

Viralheat is making it easier for its clients to focus on customer service, thanks to a new partnership between the social media management platform and Zendesk. The partnership allows brands to connect their Zendesk account to the...

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