Posts tagged zendesk RSS

Escalating Support Issues to Zendesk with Vanilla Forums Integration

Enterprises using popular forum software Vanilla Forums will be able to escalate support issues to another employee thanks to an integration with Zendesk. Once the Zendesk Add-on has been enabled in a Vanilla Forums account, authorized...

I’m Sorry, Being Polite Doesn’t Satisfy Customers

The phrase “I’m sorry” can have a significant impact on customer service satisfaction according to a new report from Zendesk. Zendesk’s second quarterly Benchmark report for 2014 reveals that customer satisfaction...

Customer Service Analytics & Insights at Zendesk

Zendesk has released an analytics tool for enterprises designed to measure and visualize the impact of customer service interactions. The customer service platform's new Insights tool (available to customers on the Plus, Enterprise...

Zendesk Poised for its IPO Leap

Preparing for an initial public offering (IPO) is no easy feat. If the incredible amount of paperwork wasn’t enough to stress about, opening the company’s financial books to the public is sure to raise the blood pressure...

Filed under: ,

Viralheat Connects Social to Customer Support

Viralheat is making it easier for its clients to focus on customer service, thanks to a new partnership between the social media management platform and Zendesk. The partnership allows brands to connect their Zendesk account to the...

Zendesk Tops 40,000 Customers

Customer service software Zendesk announced that 40,000 customers are now using its solution (in 140 countries) and that more than 300 million people have received service from a company that uses the Zendesk platform. “While...

Omnichannel Customer Service Lacks

Nowadays, brands have the ability to reach consumers through a variety of channels and touchpoints. While this is good for marketing initiatives, brands can actually end up frustrating consumers if they don’t offer a consistent...

7 Magento Extensions You May Be Missing

Every day, people download apps to improve their lives in some way – whether it’s to entertain them, make them more productive or connect with others. There’s also an “app store” of sorts that can help...

Insider Look: A Seat at Zendesk’s Longtable

Google and Apple fuel many standards and trends in Web communities, but when they really started to take design seriously, it led to the trend of heavily design-led software. Zendesk Chief Creative Officer Toke Nygaard says that as...

Help Yourself with Zendesk’s New Help Center

A new self-service solution from Zendesk is helping customers find answers to their own support questions. The solution, dubbed Help Center , enables any company to create a customizable self-service knowledge base, community and customer...

3 Simple Merchant Strategies that Pay Off

:: By Bryce Maddock, TaskUs :: The e-commerce industry is experiencing growth at a staggering rate, requiring online retailers of all sizes to prepare to scale their offerings. A 2013 report published by Forrester Research states that...

The Top 15 Apps E-Commerce Websites Can’t Do Without

:: By Mitchell Harper and Eddie Machaalani,Co-founders and Co-CEOs, Bigcommerce :: Statistics show that online shopping is growing rapidly — a trend that presents both opportunities and challenges for entrepreneurs selling via...

2013 Help Desk Comparison Chart

From supporting customer accounts with a limited staff to better understanding customers because of ticket history, help desks have rightly earned their place in our digital community. Nonetheless, if your company is toying with the...

10 Gallantly Green Websites to Envy

Color usage plays a tremendous role in a website’s ability to evoke emotion and ultimately action from its audience. People tend to gravitate toward blue and green as their favorite colors , but it’s the meanings behind...

Is Real-Time Framework on Your “Radar?”

The ability to simplify the development of real-time Web applications, not only saves development teams time and money, but also helps businesses offer the customer support features that online consumers are, increasingly, coming to...

advertisement

999 E Touhy Ave
Des Plaines, IL 60018

Toll Free: 1.800.817.1518
International: 1.773.628.2779
Fax: 1.773.272.0920
Email: info@websitemagazine.com

Facebook


Twitter