Posts tagged zendesk RSS

Viralheat Connects Social to Customer Support

Viralheat is making it easier for its clients to focus on customer service, thanks to a new partnership between the social media management platform and Zendesk. The partnership allows brands to connect their Zendesk account to the...

Zendesk Tops 40,000 Customers

Customer service software Zendesk announced that 40,000 customers are now using its solution (in 140 countries) and that more than 300 million people have received service from a company that uses the Zendesk platform. “While...

Omnichannel Customer Service Lacks

Nowadays, brands have the ability to reach consumers through a variety of channels and touchpoints. While this is good for marketing initiatives, brands can actually end up frustrating consumers if they don’t offer a consistent...

7 Magento Extensions You May Be Missing

Every day, people download apps to improve their lives in some way – whether it’s to entertain them, make them more productive or connect with others. There’s also an “app store” of sorts that can help...

Insider Look: A Seat at Zendesk’s Longtable

Google and Apple fuel many standards and trends in Web communities, but when they really started to take design seriously, it led to the trend of heavily design-led software. Zendesk Chief Creative Officer Toke Nygaard says that as...

Help Yourself with Zendesk’s New Help Center

A new self-service solution from Zendesk is helping customers find answers to their own support questions. The solution, dubbed Help Center , enables any company to create a customizable self-service knowledge base, community and customer...

3 Simple Merchant Strategies that Pay Off

:: By Bryce Maddock, TaskUs :: The e-commerce industry is experiencing growth at a staggering rate, requiring online retailers of all sizes to prepare to scale their offerings. A 2013 report published by Forrester Research states that...

The Top 15 Apps E-Commerce Websites Can’t Do Without

:: By Mitchell Harper and Eddie Machaalani,Co-founders and Co-CEOs, Bigcommerce :: Statistics show that online shopping is growing rapidly — a trend that presents both opportunities and challenges for entrepreneurs selling via...

2013 Help Desk Comparison Chart

From supporting customer accounts with a limited staff to better understanding customers because of ticket history, help desks have rightly earned their place in our digital community. Nonetheless, if your company is toying with the...

10 Gallantly Green Websites to Envy

Color usage plays a tremendous role in a website’s ability to evoke emotion and ultimately action from its audience. People tend to gravitate toward blue and green as their favorite colors , but it’s the meanings behind...

Is Real-Time Framework on Your “Radar?”

The ability to simplify the development of real-time Web applications, not only saves development teams time and money, but also helps businesses offer the customer support features that online consumers are, increasingly, coming to...

Single-Page Design, New Face of Customer Support

The sleek interface synonymous with some of the best social media and consumer applications has come to customer service software. Zendesk , Web-based help desk and support ticket software, recently announced its biggest redesign in...

Email Marketing Management within Zendesk

Web-based support desk solution Zendesk , fresh off the release of its new search analytics feature , announced an integration with email service provider MailChimp to aid marketing teams in managing and tracking email recipients that...

Zendesk Gives a Voice to Silent Customers

Cloud-based help desk software provider Zendesk wants to help businesses dig deeper into their analytics, specifically by targeting "silent" customers who use self-service content to solve issues without the help of customer...

Social Smarts and Hootsuite

Social media dashboard Hootsuite unveiled some smarter, more social tools which aim to satisfy the blurred lines between marketing, support and technical messaging as Web users increasingly conduct their interactions across multiple...

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