Aim to Zoho, the number of customer relationship management (CRM) platforms available
for businesses on the ‘Net continues to grow. Due to industry competition and a
better understanding of what a CRM should, and can, do, businesses are
demanding more from their CRMs. And, through new innovation and integrations
(e.g. with email service providers), today’s CRMs are answering the call.
Magazine’s Master List of CRM Software (2013) showcases many of the top vendors
below. Follow the links for more information about each individual system. (To see which companies also made our 2012 Master List of CRM Platforms, click here).
ACT! 2013 is designed with client input to meet their changing business needs.
It primarily appeals to small businesses and sales team who need help keeping all their phone numbers, emails, meeting notes,
to-dos and documents - for everyone
they do business with - in one, organized place.
prides itself on the ability to include marketing automation in a single
package, which enables businesses to scale its marketing without taxing its team.
Furthermore, the company states that its “automations are self-managing, self-tracking,
and creating them is a breeze with our cutting-edge interface.”
time with clients, less time with computers is the idea behind AllClients. There
are three ways this CRM software and online contact manager enable businesses
to do so: by getting organized (keeps all prospects, customers and past
customers in one place), by getting leads (makes it so new leads found on the Web
will automatically appear in a business’s database) and by staying connected
(automates on-going communications with prospects and customers).
10 years, Avidian’s Prophet CRM works entirely inside Outlook (via PCs, tablets
and mobile devices). Among Prophet’s features are date/time stamp notes,
centralized contact database, sales opportunity management, automated
follow-ups/workflows, status updates and flexible customizable reports. The
company’s claim is that it is a CRM “you’ll actually use.”
small business social CRM solution helps businesses build meaningful relations
with its best customers. Some of the highlighted features include interactive
tools (communication history and follow-up tasks), contact organization (quick
filters and advanced lists), improved data (custom fields and social details about
contacts) and the ability to import contacts (from a spreadsheet or Web form).
small- to medium-sized businesses top of mind, Campaigner CRM unites CRM and
email marketing to “offer a powerful, easy-to-use solution that can
dramatically increase sales volume, velocity and value.” It’s available through
a Web-based subscription model.
1992, Chaos Software has made CRM applications for microbusinesses and
individual users. It product line features Chaos Intellect 4 (its
top-of-the-line product with email and contact management), Time & Chaos 8 (includes
contacts and calendars but doesn’t have email management) and Chaos Free (that
provides all the basics, but for free and with no ads).
company’s Onyx CRM Software is built from the ground up with the goal of
providing robust and extensible CRM. The company states that this design
principle permeates all tiers and pays dividends by allowing clients to easily
integrate to other systems using well-established industry standards.
the core of Microsoft’s Dynamics CRM is the ability to attract prospects
(through marketing campaigns), to amplify sales (by focusing on the “right”
opportunities to help close deals faster) and to delight customers (by
delivering timely, relevant and personal service across all channels).
CRM software, LexisNexis InterAction, enables relationship-based organizations
and professional service firms to create the “Relationship Intelligence” they
need to uncover new business opportunities and enhance client service. The
company defines “Relationship Intelligence” as a firm-wide asset that reveals
the complex connections between people, companies, relationships, experience
sales leads and contacts neat and tidy is what Karma promotes to its prospects.
Additionally, this CRM “hides a powerful backend system behind a clean, simple
and usable interface.” KaramaCRM also provides the ability to track deals and
proposals, automated email integration and an integration with MailChimp.
on-demand CRM software stores business contacts, leads and opportunities, while
also providing businesses with the ability to schedule and manage tasks. Other
features include the capability of controlling data permissions, accessing a
history of account interactions and more. It comes with a 60-day free trial.
latest Maximizer Software release (as of publishing) was released in Summer
2012 and included 180-plus new features and enhancements, with the focus on
making it more intuitive and easier to use. Such upgrades include iPad optimization,
customer timeline, built-in dashboards, enhanced smartphone experience, Web
lead capture, quick search capability, auto-save emails and more.
by more than 12,000 organizations worldwide, NetSuite provides accounting/Enterprise
Resource Planning (ERP), CRM, Professional Services Automation (PSA) and e-ccommerce—in
a single, integrated business management software solution. NetSuite CRM+
offers complete lifecycle management with marketing automation, opportunity
management and more.
7 by Onctact is a comprehensive, mid-market CRM software solution that is
available as a hosted or on-premise solution. This productivity-driven environment
is 100 percent Web based and is designed to help sales, marketing and customer
service departments exceed expectations.
CRM solutions address all customer touchpoints and provide “rich functionality
to support the specific business needs for organizations of every size to
deliver a superior customer experience.” Additionally, it offers more than 20
industry-specific solutions, embedded real-time business intelligence,
end-to-end business processes and an infrastructure that allows for a broad choice
of deployment options.
CRM “for people who get things done,” Relenta’s user interface keeps all
contacts, messages and activities on the one page. Features on that page
include real-time activity stream for each relationship, sent and received
email history linked to contacts, social network messages and status updates,
shared calendar and task delegation, and built-in email marketing and
content and communications portal for professionals is a place to find and
share leads, influence a client’s purchase process, manage communications and
build credibility as an industry leader. Companies can have public and private
folders to hold any kind of content, as well as private work groups.
Additionally, SalesBook offers email campaign tools, reports and analytics,
employee/member directory, centralized administrative control and more.
this company’s CRM solutions and cloud-computing model, businesses can get
everything “in one neat package.” This includes sales force automation,
customer service, partner management, marketing and campaign management and the
list goes on. Its services can be used by start-ups and Fortune 100 corporations,
alike. There is no software or hardware to install.
is a mobile CRM solution that allows sales teams, management and executives to
manage all aspects of the sales cycle including contact management, company
tracking, lead management, deal management, case management, activity and sales
reporting. This tools gives highly mobile individuals the ability to access all
customer and prospect data, track contacts, companies, leads, deals, activities
and e-mail all from one tool anytime, anywhere.
CRM software provides complete customer information, including info like
interaction history and social media sentiments, and other intuitive tools. This
software also helps sales teams engage with their customers anywhere, anytime
and on any device.
open source, Web-based CRM software is designed to help businesses communicate
with prospects, share sales information, close deals and keep customers happy. It
can also run in the cloud or on-site and is ideal for small- and medium-sized
companies, as well as large enterprises and government organizations.
Saas (Success as a Service) 2.0 is a cloud-based enterprise management solution
that delivers tasks, document management, CRM, IP Telephoney and service desk. The
configuration and maintenance of the entire IT infrastructure is one TeamWox
will take care of. Prospects can try it out – restriction free – for two
than 100,000 businesses use Vtiger CRM to manage sales, marketing, support and
more. It markets itself as more than a CRM, as it includes everything one needs
to scale operations. For example, businesses can start out with email
marketing, sales, quotes and invoices. As the business evolves, it can use
additional features like calendar and activity management, customer ports and
other tools included in the subscription.
is a suite of Web applciations for online collaboration and e-commerce. It
provides clients with the ability to share date and files, organize contacts
and open an online store. It offers 10 applications include a help desk, issue
tracker, shop-script and more.
than 25,000 companies use Zoho CRM. It helps these companies automate and be
more productive, track its sales activities, use its CRM on mobile phones,
connect with its customers directly from within the CRM account and more.