A Customer Service Nightmare

Posted on

  • email
  • twitter
  • facebook
  • share this

share this



The Internet Corporation for Assigned Names and Numbers (ICANN), the organization that pursued the expansion of generic top-level domains last year, is trying to play nice with customers in the face of a potential PR disaster. Many applicants were upset because of a weeks-long delay in the proposal-taking process that was caused largely by a security breach, exposing private data such as information about what suffixes certain companies were proposing. ICANN is offering refunds to the spurned spenders, who shelled out $185,000 each. Until recently, these applicants were able to withdraw from bids for a partial refund, but now they can have all of their money returned as long as they withdraw before the deadline — which had yet to be determined at the time of ICANN’s offer.

Filed under: , ,

:: Create a local presence wherever you want to do business. Get a local phone number. ::


Login To Comment


Become a Member

Not already a part of our community? Sign up to participate in the discussion. It's free and quick.

Sign Up

Be the first to comment on this article

999 E Touhy Ave
Des Plaines, IL 60018

Toll Free: 1.800.817.1518
International: 1.773.628.2779
Fax: 1.773.272.0920
Email: info@websitemagazine.com

Facebook


Twitter