The best way for online retailers to learn how they can improve their business is by receiving feedback from customers.

Luckily, the Twitterverse if full of digital shoppers who love to speak their mind. In fact, conducting a simple search within Twitter for keywords like "online shopping" can provide merchants with insights into how consumers really feel about their online shopping experiences – from complaining about shipping problems to praising mobile applications.

Take a look at the infographic below to learn more about online shopping from the consumer's point-of-view.