As search marketers look ahead to 2010, there are two obvious
situations: Some things will remain the same, yet
more things will likely change.
The basic motivation driving
the purchase of a product or service is a constant. It
has been, and always will be an innately emotional
process based on our desire to fulfill various needs. Our
purchase behavior, though, is largely influenced by information
accessibility, market messaging and social commentary,
all of which are changing at incredible paces.
Looking back at our marketing scrapbooks for this
year, we can certainly declare 2009 as an eventful period
for search marketers, filled with images of perhaps
the most uncertainty, fear and limited marketing resources
of our careers.
Navigating the treacherous waters of a recession
and experiencing the slowest year-over-year growth
in online spending have made marketers reach deep
for more innovative, low-cost and effective solutions
to grow, if not only to maintain their market presence.
The term “ROI” transformed from a buzzword
to a religion.
Many of the events in 2009 will help shape and define
how search marketers prove their value in 2010
and beyond. Despite the economic downturn, the rate
of innovation in search never blinked, and
we’ll probably witness significant changes in how we optimize search marketing campaigns
more so in the upcoming year than in the last
few years combined.
As we look forward to the prospects of a healthier
2010, there are four key areas that will likely impact
our search tactics for 2010: enhanced marketing, refined
measurement, greater role of social and rich
media, and industry developments.
Enhanced Marketing
Landing page testing and optimization, previously considered
by some search marketers as a secondary priority
task, will instead become as routine and necessary
to pay-per-click (PPC) success as proper keyword
research. The continued enhancements of Website
Optimizer, Google’s free and easy-to-implement A/B
and multivariate testing solution, removes all cost and
technology barriers for even the smallest marketers.
Additionally, to learn more about visitor behavior
and improve conversion, marketers will have greater
access to visitor experiential tools. Armed with these
apps, marketers will be able to refine their landing
pages based on understanding on-page visitor behavior
such as eye tracking, mouse movements, page
scrolling and the order of clicks on a page.
Marketers should also look for opportunities as
we see the evolution of search engines becoming more
like information engines. Google continues to increase
integration of maps, product information, site page
listings and site search boxes within its organic listings.
Yahoo! has begun testing the integration of video
content in its paid search offerings (search on “esurance.
com”). And Bing has firmly positioned itself as
the world’s first “decision engine,” offering users a high
level of customization and multiple options.
As the display of PPC listings begins to include
other media and expand beyond the limitations of the
traditional 70 characters, we can look forward to creative
opportunities to flex our marketing muscles and
drive more profitable traffic to our sites. Imagine the
prodigious gains possible from testing various video vignettes,
product demos or product images in our ad
creative. Marketers could certainly hope that the days
of searchers scanning versus reading ad creative would
be over.
Marketers will also see the roles of demographics,
geo-targeting, and mobile search become increasingly
important. Despite privacy concerns, there will likely
be an increase in collection of demographic and
behavioral data of search engine users, which will result
in the opportunity for search marketing tactics to become increasingly refined and more granular. We
may even see opportunities to set up different bidding
strategies based on a visitor’s keyword search history
or the pages they previously viewed.
Local search will also become more dominant.
Firefox’s Geode and Google’s Location API (which
allow sites to request your browser location), are strong
indications of the importance visitor location will play
in search.
Refined Measurement
One of the hottest topics of discussion for search marketers
in 2009 was the importance of proper conversion
attribution. Conversion attribution assigns
appropriate credit to all marketing sources that eventually
led to a sale.
Due to difficulties in accurate tracking, most campaign
and keyword performance reporting was limited
by an assumption that proved to be largely untrue —
the last click that prompted the purchase was the only
visit by that user. Without the ability to measure and assign
value to all touch points that led to the sale, most
reporting instead assigns100 percent of the conversion
value to the last visitor source/keyword. This limitation
can certainly lead to wrong campaign and keyword
management decisions.
The good news is that several firms are in the
process of rolling out conversion attribution solutions
that will give marketers a much more accurate picture
of the real ROI for search engine optimization (SEO),
PPC, e-mail and other online marketing initiatives.
Accurate measurement of call-in conversions is
another area quickly becoming a standard tool in a
search marketer’s arsenal. Most traditional Web analytics
do not currently have a method for tracking
sales or leads received via a phone call after a visit to
a website. Similar to the problems with inaccurate
conversion attribution data, lacking this information
may lead marketers to incorrect decisions on keywords
and campaigns.
In 2010, call tracking will likely become a key internal
component of analytics. It will provide marketers
accurate measurement of call-in conversions from visitors
who arrived on the site from a PPC ad, organic
listing, banner ad or e-mail.
Social Marketing, Social Networks and
Rich Media
The increasing convergence between traditional search
and social media marketing will accelerate with more
dramatic impacts on search marketing tactics in the
upcoming year. In addition to its growing use as a
micro-blogging tool, Twitter and social search sites like
CrowdEye and Collecta are also now being used to
search and research news, events and product reviews.
Applications such as SocialSeek allow users to
search by topic and location to receive results in the
form of tweets, videos, blogs, images and events.
Although these newer methods may be slow to gain
critical mass, they nonetheless provide opportunities
for search marketers looking to extend their reach and better target their audience. Bing already indexes
Tweets and it’s likely that this form of communication
will play a larger role in SEO.
YouTube is another site that is rapidly becoming a
search destination. As more companies deliver quality
video content detailing the features, benefits and
demonstrationss of their products and services, more
searchers will start their research at YouTube.
Due to the growth of social marketing, traditional
search marketing will undergo a gradual shift from
emphasizing keywords and bids, to marketing to
communities of potential prospects who seek information
on your products/services through their
interest-centric groups.
Industry Developments
There is one industry development that will overshadow
all others in 2010 and should have a dramatic
impact on both search users and marketers — the
Yahoo!/Bing partnership. The first hurdle for the
newly-formed 10-year alliance will be earning the
blessings of the U.S. and European antitrust bodies. Assuming
they get beyond that hurdle, they’ll then be
faced with a myriad of marketing, and technology and
cultural integration challenges. However, the biggest
challenge they will face will be: How do you change
the search habits of about 65 percent of Internet users
who are loyal to Google?
Under the agreement, Yahoo! will display Bing
on all Yahoo! sites, keep 12 percent of search generated
revenue, and handle the sales and marketing for
Yahoo! and Microsoft search advertising. Although
it’s expected to take another 18 months to fully implement
the partnership, we may start seeing some
changes in 2010.
Additionally, Bing already launched the beta of
Visual Bing, a search engine that allows you to browse
search results with images instead of lines of text.
Will the combination of a Yahoo! and Bing engine
lead to a better search experience for the user? Will the
alliance bring the opportunity for more targeted, refined,
and higher ROI-generating marketing?
Among all of the unknowns, there is a bit of certainty
— under the new alliance, effective SEO and
PPC management tactics will change.
And those changes along with many others will
place marketers under considerable pressure to learn
new tactics, cost effectively implement, accurately
measure, rapidly analyze and modify their strategies.
I don’t know about you, but I’m looking forward
to all of the opportunities awaiting search marketers in
2010. It’s a great time to be in a growing, albeit changing
industry.
About the Author: Author and industry speaker, Brian Lewis, vice president
of Engine Ready brings more than 15 years of online marketing
experience. Lewis earned his Bachelor of Arts in
Economics from the University of California-San Diego
and his Masters of Business Administration from the Carey
School of Business, Arizona State University, graduating
both schools with honors.