BoldCCM and BoldChat Receive Upgrades

Linc Wonham — Wed, 22 Jun 2011 03:00:00 GMT

Bold Software has released some new features for its website communications software BoldCCM and BoldChat versions 7.0.

Heading up the list of new functionalities available in BoldCCM version 7.0 is an enhanced Agent Workspace that allows operators to manage multiple customer interactions in a prioritized, rapid manner – all from one screen. It also offers a new SMS capability, which enables companies to provide a text-based solution for customers and manage in-bound texts as they would other communications channels within the software.

These features complement the existing live chat, click-to-call, email management, active co-browsing and remote-control features already available in BoldCCM.

BoldChat version 7.0 also features new functionalities, including additional controls and flexibility around proactive invitations and Adaptive Messaging feedback to agents. BoldChat and BoldCCM versions 7.0 are both available immediately.

Consolidated Communication Tools

Pete Prestipino — Tue, 16 Jun 2009 20:15:00 GMT

Bold Software announced the availability of a product that might just revolutionize how website owners and large scale retailers communicate with customers and prospects. The BoldCCM (Customer Communication Management) suite combines live chat, click-to-call, e-mail management, active co-browsing and remote control into a single interface.

“The goal of BoldCCM – as with all of our offerings – is to help e-retailers leverage web communications tools to take control of online sales and support interactions,” commented Bold Software President and CEO Steve Castro-Miller. “BoldCCM products, tailored for larger scale deployments, are comprehensive solutions encompassing live chat, click to call, email management, active co-browsing, and remote control capabilities.”

New within the full platform is ActiveAssist, the co-browsing and full remote control capability that allows customer operators to control a shopper's mouse or computer to resolve sales and support questions. In addition, a Salesforce.com integration module aids in creating leads, contacts and cases inside a firm's Salesforce implementation.

"The new BoldCCM gives us all the features we need to truly enrich the online experience for our clients' customers," said Dadi Freund, Director of Customer Support for Exent, Inc. As the world's leading games-on-demand company, Exent works with national cable and media companies to help them service their customers. "Our clients' customers are looking to resolve their sales and support questions instantly, and the features included in BoldCCM will enable us to do that."

BoldCCM is available now for $99 or $199 a month depending on the package

'Net Features : BoldCCM

BoldCCM and BoldChat Receive Upgrades

Consolidated Communication Tools