Assistly 2.0 Offers More Social CRM for Less

Linc Wonham — Wed, 27 Jul 2011 16:03:00 GMT

Social CRM and customer support cloud solution Assistly has announced a new pricing model along with version 2.0 of its SaaS software.

Assistly customers, which include Yelp, Etsy, 37signals, Pandora, Vimeo, Spotify, One Kings Lane and many others, all now start with one free Full-Time Agent license to the Assistly software and can then expand their access to the product and pay as they go. Customers can also earn bonus flex hours as rewards by using the product.

The new pricing and rewards program accompanies the rollout of Assistly 2.0, an updated release of the customer support platform.

Assistly connects companies to support channels such as phone, email, website, live chat, Twitter, Facebook and community forums, and consolidates requests in an airtight ticket management system. The new version introduces a streamlined administrative interface and hundreds of new features.

BatchBook Social CRM Software Gets a Makeover

Linc Wonham — Mon, 19 Apr 2010 19:27:00 GMT

BatchBlue Software has upgraded its flagship social customer relationship manager (CRM) platform for small businesses and entrepreneurs, BatchBook. This new version is designed to provide customers with better usability, more flexibility for managing the Deals pipeline, a new Dashboard widget for monitoring comments, and a brighter, cleaner overall appearance.

The redesign also integrates a new social media management agency, Sociotoco, which will allow users to identify social media accounts of their contacts. Through the partnership with Sociotoco, BatchBook users are able to quickly and easily search for a contact’s presence in multiple social networks including LinkedIn, Twitter and Flickr. The results are then automatically attached to the contact’s social media Super Tag in BatchBook to help present a more holistic view of that person’s activity stream.

BatchBlue has also added a high-level customer touchpoints data snapshot, which provides communication history of when the record was created, last updated, its most recent communications date and total number of communications for that contact. Personalized details for every contact now can be dragged and dropped into a record and rearranged at the user’s convenience.

'Net Features : Social CRM software

Assistly 2.0 Offers More Social CRM for Less

BatchBook Social CRM Software Gets a Makeover