http://www.websitemagazine.com/content/blogs/posts/archive/tags/freshmobile/default.aspxTags: freshmobileenCommunityServer 2008 SP2 (Build: 31104.93)http://www.websitemagazine.com/content/blogs/posts/archive/2012/08/11/freshdesk-launches-html5-app-for-mobile-customer-support.aspxSat, 11 Aug 2012 13:30:00 GMT1e469e21-c924-44fa-a132-47b5d0a8ad47:20689Administrator0http://www.websitemagazine.com/content/blogs/posts/rsscomments.aspx?PostID=20689http://www.websitemagazine.com/content/blogs/posts/archive/2012/08/11/freshdesk-launches-html5-app-for-mobile-customer-support.aspx#comments<p>Social customer service platform Freshdesk is bringing its help desk solution to mobile devices. The company&rsquo;s new FreshMobile HTML5 mobile app enables supports teams to manage their help desk from both iOS and Android devices. <br /><br /> The FreshMobile app from Freshdesk allows support agents to create, save and reuse templates for replying to tickets - really useful as typing on a mobile device can be excruciatingly painful. Perhaps most unique in the FreshMobile app is the Solution Suggest feature, which suggests likely solutions from a client&rsquo;s knowledge base. <br /><br /><img style="float:right;margin:10px;" src="http://www.websitemagazine.com/images/blog/freshmobile.png" width="184" height="350" alt="" />&ldquo;With customer support increasingly being viewed as an integral business function, help desks need to be able to resolve issues as they happen, no matter what time of the day,&rdquo; says Girish Mathrubootham, CEO of Freshdesk. &ldquo;With FreshMobile, support teams can be connected and solve customer issues in real-time, without being tied down to their desks.&rdquo;</p> <div style="clear:both;"></div><img src="http://www.websitemagazine.com/content/aggbug.aspx?PostID=20689" width="1" height="1">mobileappswm-mobilehtml5 living standardfreshdeskfreshmobileWeekend Warrior 32