Yelp Hits 100 Million Users

Allison Howen — Thu, 07 Feb 2013 16:15:00 GMT

Ever since Facebook launched the beta version of Graph Search, there has been some speculation around the ’Net that the social network’s new feature could end up being a Yelp and/or Foursquare killer.

If that is the case, Graph Search will have some big shoes to fill, because Yelp has announced that it received more than 100 million unique visitors in January 2013 (not including the 9.4 million users who used the mobile app during the same timeframe). While 100 million is still far from Facebook’s membership numbers, it does prove that Yelp has a very dedicated user base. Moreover, the engagement that came from these visitors was equally impressive.

Yelp reported that there were more than 4.5 million calls and more than 5.6 million directions generated from the Yelp mobile app in January alone. Additionally, the site received more than 1 million new reviews and had 475,891 local business listings submitted last month. It is also interesting to note that on average, customers who leverage Yelp spend $101.59 on their first visit.

The data seems to show that Yelp is helping millions of people make spending decisions each month, and business owners who are not already managing and monitoring their company’s presence on this platform are likely missing some valuable customers – who are ready to make spending decisions.

Check out Yelp's infographic below, which is based on metrics from Google Analytics and comScore, to discover more data about the local review service.

In Focus: FeedbackJar, Crowdsourced Support Community

Pete Prestipino — Fri, 12 Jun 2009 15:00:00 GMT

Reviews are an important component for all businesses on the Web.

While Yelp has the local business review niche all but wrapped up, there are other companies out there that are innovating in the space and aiming to make a significant impact. One of those providers is FeedbackJar, a site which provides a way for customers to communicate with each other and with local merchants. More than a review site alone, Feedback Jar is a "crowdsource customer support community."

The service differs from Yelp in that customers can help answer questions, share ideas, and resolve problems with products and services they use in their community. FeedbackJar encourages merchants to join the conversation with their customers. Businesses can create and claim a profile (and manage it), receive feedback on their business products or services and eliminate repetitive customer support tasks (as users can search popular topics). FeedbackJar is limited to 96 local areas, but covers all the major cities and even a few decent sized towns as well.

'Net Features : local reviews

Yelp Hits 100 Million Users

In Focus: FeedbackJar, Crowdsourced Support Community