RatePoint: Now With International Reach (and Appeal)

Pete Prestipino — Fri, 21 Nov 2008 02:15:00 GMT

Customer feedback and online reputation management service RatePoint announced that its Web site is now available in three languages (in addition to English). Now online consumers fluent in German, Spanish and French can provide feedback to companies using RatePoint and receive email updates in their language of origin. The RatePoint language expansion also accommodates e-mail marketing and surveys, as well as a web-based management interface.

“Our clients now can request and receive feedback from their customers and members on their businesses to showcase online reputation in multiple languages,” said Neal Creighton, CEO of RatePoint. “We plan to add additional languages in the future as demand continues to grow for excellent customer service and quantifiable business reputation in the global economy.”

Launched in mid-September, RatePoint’s availability in multiple languages has drawn more than 2,000 of its most recent customers from international small businesses. RatePoint now is managing more than 1 million customer contacts for its clients.

1&1 Partners With RatePoint

Pete Prestipino — Mon, 28 Jul 2008 13:52:00 GMT

Provider of customer feedback and online reputation management services RatePoint (whom you can read about in the August issue of Website Magazine) and web hosting provider 1&1 have announced a strategic partnerhip this morning. The RatePoint platform will be offered within all of 1&1's hosting packages.

As consumer generated content reaches phenomenal proportions, solutions like RatePoint enable businesses to manage feedback by utilizing a web-based process to collect, manage and promote authentic consumer reviews directly from their websites.

“As the world’s largest hosting provider, we are in a unique position to understand the needs of businesses with an online presence. Businesses today need to take advantage of online tools that help them build a more personal, engaging experience with site visitors,” said Oliver Mauss, CEO of 1&1 Internet Inc. “We’ve partnered with RatePoint as part of our commitment to providing our customer base with progressive tools to maintain an innovative web presence. Not only will RatePoint’s platform help our customers stand out on the Web and promote their business quality, it will have a tremendous impact in converting site visitors into loyal customers and improving customer satisfaction.”

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RatePoint: Now With International Reach (and Appeal)

1&1 Partners With RatePoint