Gain Greater Business Insights from Desk.com

Michael Garrity — Wed, 04 Apr 2012 19:00:00 GMT

Desk.com, the social and mobile help desk owned by Salesforce, rolled out in January and has already been beneficial to many small and medium-sized businesses on the Web. Now the company has released a slew of new analytics tools that will make the platform even more useful.

Desk.com was built to give SMBs a single, clean inbox to organize customer service requests among various channels such as email, phone or social media. The solution’s new feature set, known as Business Insights, offers a simple and affordable platform for companies that may have fewer resources but still want to take advantage of the real-time data that Desk.com can generate.

The data offered with Business Insights shows users how many customer service requests have been opened, resolved, replied to, reassigned or reopened, even if they are not the user originally assigned the case in question. It also provides an efficient way to observe other insights such as which customer service methods are most well-received by customers, response vs. resolution times, etc.

Users can also garner and share their Desk.com data within their company through various means, including a dozen distinct, pre-built, auto-generated reports and a number of different exporting tools. Business Insights is available now to all Desk.com customers.

New CRM Service Packages for Small Businesses

Linc Wonham — Thu, 28 Jul 2011 17:00:00 GMT

Landslide Technologies has announced a new three-tiered CRM service and pricing structure targeted toward small to medium-sized organizations.

The new structure is designed to make business-class, sales-focused CRM services accessible to a wider range of organizations, affording them the ability to choose the appropriate level of service for their business at a reasonable price. The new offerings are available in the following three packages.

The Silver level is designed for small installations of up to five users and includes Contact and Lead management tools, Outlook and Gmail integration, mobile access, and Web-to-lead form tools. The Gold level adds more sophisticated features such as added storage, an integrated email marketing tool and seamless integration with QuickBooks. The Platinum level adds even more storage and functionality with the addition of several powerful features including the iO Channel collaboration tool, a developer sandbox, scheduled imports, and advanced reporting.

Silver pricing starts at $29 per user per month while Gold is priced at $49 per user per month (with optional VIP Sales Assistant Support available for an added $10/user/mo). The Platinum level delivers the full suite of Landslide CRM services for $79 per user per month.

'Net Features : small businesses

Gain Greater Business Insights from Desk.com

New CRM Service Packages for Small Businesses