'Net Features : sugar crm

SugarCRM Gets Social with IBM, Google, Cisco and Citrix

Pete Prestipino — Sat, 09 Apr 2011 14:00:00 GMT

CRM solution SugarCRM released several additions to Sugar 6 including most notably integration with applications from IBM, Google, Cisco WebEx, and Citrix Online.

“Today’s professionals are demanding business tools that enable them to work the way they want to work – in a connected, always-on world with fewer barriers,” said Larry Augustin, CEO of SugarCRM. “No other CRM platform offers the breadth of social business and collaboration offerings in such and open and flexible manner.”

Sugar 6 improved its integration offerings for the IBM Lotus Collaboration product family, resulting from the recent acquisition of iExtensions CRM from iEnterprises. SugarCRM and IBM are also announcing general availability of Sugar for IBM LotusLive, first introduced earlier this year, which lets users schedule/host Web meeting from inside their CRM solution and creating a more broader social collaboration platform.

Better collaboration tools are definitely in focus right now. For example, the latest edition of Sugar 6 will offer integrations with popular web meeting tools including Cisco WebEx Meeting Centre and Citrix-GoToMeeting, and let users upload, manage and share Google Docs right inside the Sugar 6 user interface.

Activity streams in Sugar 6 also got a few new features. Sugar Activity Streams include the ability to reply to individual posts, view user profile photos within posts, integrate a Sugar user’s Facebook news feeds, as well as integrate the Twitter streams that a Sugar user follows.

SugarCRM Gets Sweeter with LotusLive Integration

Pete Prestipino — Mon, 31 Jan 2011 17:36:00 GMT

CRM software SugarCRM annouced a new integration with the IBM LotusLive collaboration suite, the first in a series of offerings following SugarCRM joining the IBM Global Alliance Portfolio as a cloud solutions provider.

The integration between SugarCRM and LotusLive enables Sugar users to manage meetings at the account, contact, opportunity and support case level, access LotusLive directly from the Sugar Shortcut Bar, launch web and audio meetings directly from the Sugar user interface, and attach notes and documents to a Sugar record, and share them with customers via LotusLive.

“The integration of LotusLive capabilities with SugarCRM provides a powerful set of tools for all of our users,” said Larry Augustin, chief executive officer of SugarCRM. “Now, sales and support professionals can connect directly with prospects and customers in an instant, helping to provide higher service levels and shorter sales cycles.”

The LotusLive integration is targeted to be generally available to all SugarCRM users later this spring.

SugarCRM Announces New Open+ Partner Program

Pete Prestipino — Tue, 09 Mar 2010 17:12:00 GMT

Open source customer relationship management (CRM) software SugarCRM announced its Open+ Partner Program today.

According to the official release statement, “The Open+ Partner Program will expand SugarCRM’s market reach by empowering its channel partners with a wider variety of incentives and resources to deliver SugarCRM solutions to customers around the world.”

The “incentives and resources” for SugarCRM VAR and reseller partners include a market development program, access and support for SugarCRM’s Open Cloud platform, a new referral program that rewards partners for each qualified lead referred to SugarCRM, improved partner engagement services, and a new customer reference program to spotlight partner success stories and aid the sales engagement process.

“Our partnership with SugarCRM has been the foundation of our revenue growth, and we are excited to take that growth to the next level with the benefits provided with Open+,” said Doug Guilbeau, managing director with Levementum, a SugarCRM Gold Partner. “SugarCRM is one of the clear leaders in CRM. Its comprehensive offerings have allowed us to offer a broad array of services to a rapidly growing market.”

“Open+ creates even more distance between SugarCRM’s award-winning channel program and those of other CRM providers,” said Jeff Campbell, vice president of worldwide sales, SugarCRM. “SugarCRM offers unmatched value for VARs looking to build sustainable revenue streams in the Cloud.”

Connecting With SugarCRM

Pete Prestipino — Fri, 17 Oct 2008 13:50:00 GMT

According to Gartner, corporate developers spend approximately 65 percent of their effort building bridges between applications. If you're thinking that there's got to be a better way - you're right.

Data integration software provider Apatar announced connectivity to the SugarCRM open source suite. The SugarCRM "connector" integrates data between the popular customer relation management (CRM) system and a vareity of 3rd party data sources. Customer information between databases (such as MySQL, Microsoft SQL, Oracle), files (Microsoft Excel spreadsheets, CSV/TXT files), applications (Salesforce.com), and the top Web 2.0 destinations (Flickr, Amazon S3, RSS feeds) can be filtered, validated, and cleansed through Apatar.

Both the SugarCRM system and Apatar’s new connector are distributed as open source products. There is no doubt that many companies will significantly benefit from downloading and using these tools for free.

Sugar CRM Plugins From Intelestream

Pete Prestipino — Mon, 07 Jul 2008 14:08:00 GMT

Intelestream has opened an online store where customers can purchase and download software to compliment CRM solutions such as SugarCRM. The store also features sales and marketing solutions such as email marketing applications, an online shopping tool, and a knowledge management system.

As an incentive to new customers, Intelestream is offering the first 250 people who register on the site an in store credit of $25 dollars that is valid for 30 days when they register with coupon code GRP38323. For a limited time, the company is also offering free products such as a password strength tool for SugarCRM applications.

"Shop Intelestream is a convenient way to immediately purchase sales, marketing, and CRM software online. We will constantly be updating it as our team develops new software solutions," states Intelestream Marketing Director Stafford McKay, Jr.