Cloud Offering for Customer Support

Posted on

  • email
  • twitter
  • facebook
  • share this

share this

advertisement

CodeSmith Tools, a provider of software productivity tools most famous for its template source code generator, has announced the release of a new on-demand help desk product named CodeSmith Insight.

CodeSmith Insight is an on-demand customer support tool built which integrates directly with email and user feedback and can also be fully integrated into applications to provide error reporting details similar to those built by Apple and Microsoft.

What makes the software application so interesting is that it brings in different types of communication (emails, crash reports, customer feedback) all together in one location. 

“CodeSmith Insight is all about communication,” says Eric J Smith, founder and CEO of CodeSmith Tools.

“Previously, you would use a series of separate systems to handle all this information, but we know that email, user feedback, and crash reports are just various forms of communication, and that they all belong together. This allows our customers to focus their efforts directly on what their users are experiencing, regardless of how they are saying it."

 

Custom WordPress Design Themes at 99designs.com. Get the most designs for your buck when you start a design project!


Login To Comment

forget your login information?

Become a Member

Not already a part of our community? Sign up to participate in the discussion. It’s free and quick.

Sign Up

Be the first to comment on this article

advertisement

999 E Touhy Ave
Des Plaines, IL 60018

Toll Free: 1.800.817.1518
International: 1.773.628.2779
Fax: 1.773.272.0920
Email: info@websitemagazine.com

Facebook


Twitter