Today’s world is more connected than ever before thanks to the adoption of mobile devices like smartphones and tablets. Because of this, consumers expect immediate help for any problem that may arise when surfing the Web.
Fortunately, companies are adapting too. In fact, customer support software Freshdesk has just launched a new Android app that helps customer service agents respond to tickets from anywhere. Plus, the app allows agents to respond to common support queries with canned responses, assign tickets to agents, create new tickets and add private notes to tickets. The app aims to help agents obtain faster resolutions and happier customers. It is also important to note, however, that this app adds to last year's announcement of MobiHelp, which is an SDK from Freshdesk for iOS developers who want to provide in-app support options for their applications.
“The modern customer demands awesome service across channels, instantaneously. For businesses to be able to consistently deliver exceptional support experiences, they need to break their support teams out of traditional barriers of time and space,” said Vikram Bhaskaran, Director of Marketing and Freshdesk. “With the new Android app, we believe support teams will be able to resolve queries much quicker, creating happier and satisfied customers who will stay with their brands for longer.”