Convergence: Live Chat & The Help Desk

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Enterprise help desk solution Zendesk has acquired Zopim, a live chat software provider.

"Real-time chat has become the foundation for how customers want to communicate online today. It is convenient for customers and makes companies more approachable to more people,” said Mikkel Svane, founder and CEO of Zendesk. “Zopim has a proven track record of providing tools for proactive engagement. Most importantly, the Zopim team shares our belief in building products that are beautifully simple and easy for any company to use.”

Zendesk will integrate Zopim chat with its platform in the coming months, but Zopim will still be sold as a standalone product according to the company.

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