Waiting for customer support to answer a simple question is infuriating.
Website self-service company Qazzow, Inc. was created to do
away with, often, blood boiling wait times. The startup, founded in 2012, recently announced
that it changed its name to AnswerDash and has added an Advisory Board to the company.
The new Advisory Board consists of Dawn Lepore, Aaron Martin, John Kembel, Jeremy Kembel, Eric Best, Joni Barrott and Peter Baltaxe. The members of the board were chosen for their cumulative exerpience with SaaS (Software as a Solution), e-commerce, CRM, and customer experience.
The question and answer platform works by a consumer clicking (or tapping if on mobile device) on a question from a predetermined list (queue) with the answer then slidding out from beneath it. If the consumer has a question that is not on the list, they can select the “Ask a new question” button which allows consumers to write and submit their question. To receive a reply, customers must also enter their email addresses.
Essentially, Answerdash is eliminating the need for support staff to answer the same question over and over again. If there is a popular question that is being asked, companies can add it to the queue of instant answer questions that users can select from.
“From the beginning, our mission has been to enhance our customers’ websites and web applications with instant answers available right when and where their users need them,” said Jake Wobbrock, co-founder, president and CEO of AnswerDash. “We are delighted to work with our new directors and advisors to create our fresh corporate name and identity, and I believe these business leaders will be instrumental to our ongoing success.”