Workface is bringing its live chat functionality to mobile devices, unveiling a new version of its system built with HTML5.
Workface v2.0 offers real-time customer interaction capabilities across devices, including the traditional Web and mobile browsers. Plus, the platform’s IP geolocation can identify a customer’s location, which provides businesses with unique insights. It is also important to note that real-time browser previews allow businesses to track the movements of site visitors in real-time.
"This is a game changer for Workface users on many levels," said Workface founder Lief Larson. "Using HTML5, prospects can chat with agents from virtually any Web-connected device, including tablets, smart phones, and even some Web-enabled televisions. Customers can choose when and where they'd like to chat, even when they're on the go. The customers get flexibility and convenience, while the business gets more insight and visibility into the needs of their customers."