Get Satisfaction recently announced several new and interesting additions to its Web-based solution, most notable among them a gamification feature that aims to help online communities drive member engagement.
Gamification, the technology and processes used by an increasing number of enterprises to motivate subject matter experts to increase involvement, will likely prove very appealing to those that have long struggled to get their customers involved in the digital conversation. Get Satisfaction's new additions however should help. The platform now provides a community leaderboard to showcase the most helpful/valuable members, includes reputation data to allow members to gauge the credibility and trustworthiness of an expert/contributor's commentary, and even adds engagement tips and email triggers to encourage member's to be more active.
"Get Satisfaction has been recognized as the online community platform that delivers the fastest time-to-value," said Rahul Sachdev, CEO of Get Satisfaction. "Our most recent enhancements to the product help companies get their communities up and running more quickly and make them easier to manage. Community managers can better recognize and reward members and guide conversations that deliver measurable outcomes. Community members benefit from having their questions answered more quickly. Everyone wins."