Customer support and help desk software Freshdesk has released a new solution that aims to help sales teams keep track of prospects in much the same way the system does with consumers.
The solution, dubbed Freshsales, is a customer relationship management (CRM) solution and "sales system" that offers built-in phone and email, event tracking, lead management (and lead scoring), a visual sales pipeline, reporting and account management functionality, integrations (like Google Calendar) and it is even accessible through mobile apps (on both iOS and Android).
"For years, our sales team struggled to integrate all the products we needed into one of the leading CRM tools — but in the end, it was still just an expensive manual dumping ground for data,” said Girish Mathrubootham, founder and CEO of Freshdesk. “As a fast growing SaaS business, we needed a solution that empowered our sales team with context based on user activity, prioritized leads based on engagement, and enhanced sales rep productivity. Sick of cobbling together a system that had already cost hundreds of thousands of dollars, we decided to build Freshsales.”