Posts tagged customer experience RSS

Fast Service Key to CX [On Any Channel]

Whether it's a phone call, a social query, or a desktop, mobile or in-store visit, most shoppers engage with brands across a multitude of channels - demanding enterprises keep up. As part of a June 2016 study titled, " Context...

Fast Service Key to CX [On Any Channel]

Whether it's a phone call, a social query, or a desktop, mobile or in-store visit, most shoppers engage with brands across a multitude of channels - demanding enterprises keep up. As part of a June 2016 study titled, " Context...

Increase Revenue By Investing in the Customer Experience

If you're going to make an investment in your enterprise let it be in customer experience. A new study out from Avanade found that for every dollar invested in improving the customer experience, businesses generated three dollars...

Take the Customer Journey Alongside Them

The very foundation of customer experience management is all about trying to figure out what it is customers actually care about, why they commit to the actions they do, what triggers their behaviors and, of course, how to turn all...

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