Posts tagged customer service RSS

Predict Customer Satisfaction

Zendesk has unveiled a new a machine-learning and predictive analytics feature for customer satisfaction. The feature, called Satisfaction Prediction , is available on Zendesk’s Enterprise plan. The feature can be leveraged to...

The Sad State of Social Customer Service

The number of consumers using social media to resolve customer service issues has dropped compared to two years ago according to a new survey commissioned by NICE Systems and the Boston Consulting Group. SUBSCRIBE to Website Magazine...

Customer Service Via SMS

Customer service is evolving before our digital eyes. Not only are messaging apps emerging as a preferred communications method, but some customers are also looking to receive service via SMS. For the latter, companies can leverage...

Zendesk Gets Predictive; Scoring Customer Satisfaction with Machine Learning

It's increasingly difficult for enterprises to identify and prioritize conversations to achieve optimal customer satisfaction - at least not without the helping hand of technology. SUBSCRIBE to Website Magazine - 12 Issues FREE...

TouchCommerce Helps Brands Add Live Chat to Native Mobile Apps

Customer engagement solutions provider TouchCommerce has updated its Conversation Platform, unveiling a flexible integration framework and new APIs. With the update, TouchCommerce customers will be able to leverage new integration...

Meeting At the Intersection of Social Media & Customer Service

Live-chat and click-to-call solution Website Alive knows, that in many ways, social media is the future of customer service and the company is making moves to ensure it doesn't miss out on the opportunity. Website Alive recently...

I’m Sorry, Being Polite Doesn’t Satisfy Customers

The phrase “I’m sorry” can have a significant impact on customer service satisfaction according to a new report from Zendesk. Zendesk’s second quarterly Benchmark report for 2014 reveals that customer satisfaction...

Change Your Look: A More Versatile Visual Interface for Customer Service

Looksery, a company that makes face-tracking and face-modifying technology for real-time video, recently announced that its technology is now available for call center implementations (and is adapting - and licensing - its tech for...

3+ Amazing Digital Customer Service Solutions You’re Not Using (Yet)

Digital customer service solutions including those provided by names such as Desk.com , Zendesk , Uservoice , GetSatisfaction , and Freshdesk took the Web by storm over the past few years, earning a well-deserved and meaningful place...

Add Avatars without Changing Site Design

A new overlay offering from speaking avatar solution provider SitePal enables users to add digital customer service representatives to their site without changing its overall layout or design. The offering allows users to position...

Sell More & Reduce Stress with Offerchat Saved Responses

Providing customer service in a digital world presents a whole host of challenges. While it's useful to know as much as you can about typical live chat users (see infographic below), it remains essential to have the best tools...

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