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Providing customer service in a digital world presents a whole host of challenges. While it's useful to know as much as you can about typical live chat users (see infographic below), it remains essential to have the best tools...
Gamification is certainly the trend-du-jour but with all its promise, it’s still hard for many Web workers to imagine just how it can be best utilized. Cloud-based customer support solution Freshdesk just rolled out a new gamified...
Sell More & Reduce Stress with Offerchat...
Mozilla's New TowTruck Collaboration Service...
Quick Hit: 71% Say CRM Essential to Success
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