Posts tagged customer support RSS

Proactive Customer Convos with Zendesk's Google Play Integration

Zendesk announced an integration with Google Play that will enable businesses to respond directly from within its platform when users submit a review on the app store. Here's how it works. When a consumer writes a review in Google...

CEO's Take on a Customer Support Role

Customer support software FreshDesk is launching a campaign that it hopes will get executives more involved in customer support. FreshDesk CEO Girish Mathrubootham is calling on fellow executives to sit in with their customer support...

Support Customers from Anywhere

Today’s world is more connected than ever before thanks to the adoption of mobile devices like smartphones and tablets. Because of this, consumers expect immediate help for any problem that may arise when surfing the Web. Fortunately...

Sell More & Reduce Stress with Offerchat Saved Responses

Providing customer service in a digital world presents a whole host of challenges. While it's useful to know as much as you can about typical live chat users (see infographic below), it remains essential to have the best tools...

Freshdesk Gamifies the Help Desk

Gamification is certainly the trend-du-jour but with all its promise, it’s still hard for many Web workers to imagine just how it can be best utilized. Cloud-based customer support solution Freshdesk just rolled out a new gamified...


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