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Digital Customer Service Gets Kicked Up a Notch

The lines between online and brick-and-mortar shopping are blurring even more thanks to new technology from Fluid and IBM. Fluid’s expert personal shopper (XPS) software , which is powered by IBM’s Watson, enables brands...

The Rise of the Individual Enterprise

Eighty-four percent of chief information officers (CIOs) count mobile solutions as a critical investment to get closers to customers, and even more ( 94 percent ) rank mobile apps as crucial to their digital marketing plans. What's...

9 Top Lead-To-Revenue Management Platforms

Viewing " The Forrester Wave: Lead-To-Revenue Management Platform Vendors, Q1 2014 " report will cost you a cool $2,495, but Act-On has shed light on its position in the report. Forrester names Act-On as a leader among lead...


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