Posts tagged live chat RSS

Zendesk Unveils Live Chat for Large Teams

Zendesk has unveiled a new live chat solution designed specifically for large teams. The solution, dubbed Zopim Premium , is built for organizations with larger teams that manage live chat and a growing volume of real-time customer...

Change Your Look: A More Versatile Visual Interface for Customer Service

Looksery, a company that makes face-tracking and face-modifying technology for real-time video, recently announced that its technology is now available for call center implementations (and is adapting - and licensing - its tech for...

Take Live Chat to the Mobile Web

Workface is bringing its live chat functionality to mobile devices, unveiling a new version of its system built with HTML5. Workface v2.0 offers real-time customer interaction capabilities across devices, including the traditional...

Livechat Plugins for Popular Open Source Software Solutions

OfferChat has released a collection of plugins that will bring the company's live chat technology to popular content management systems and eecommerce platforms. The live chat plugins from Offerchat were developed for Wordpress...

A Fresh Take on Live Chat?

Startup Skychat is launching its live chat platform today and it is hoping to redefine the way enterprises use live chat support. But does live chat need any help? Any redefining? SkyChat founder, Roshan Singh, is also the co-founder...

Sell More & Reduce Stress with Offerchat Saved Responses

Providing customer service in a digital world presents a whole host of challenges. While it's useful to know as much as you can about typical live chat users (see infographic below), it remains essential to have the best tools...

Bold Software Unveils Latest Salesforce Integration

Bold Software has announced the availability of its most comprehensive Salesforce functionality yet. Built with end-to-end contact management for sales teams in mind, Bold Software now offers chat agents the ability to seamlessly and...


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