Posts tagged touchcommerce RSS

Chat Bots Are Getting Smarter Thanks to Human Involvement

Despite what will be discussed and invented over the next several years, bots just don’t know everything. While bots designed for customer service can certainly speed up how quickly brands can respond to customers and even learn...

Customer Service Via SMS

Customer service is evolving before our digital eyes. Not only are messaging apps emerging as a preferred communications method, but some customers are also looking to receive service via SMS. For the latter, companies can leverage...

Live Chat Goes Social

TouchCommerce is helping businesses offer social customer service with the launch of its new solution dubbed TouchSocial. TouchSocial enables brands to respond to consumers on social networks with the purpose of increasing customer...

TouchCommerce Helps Brands Add Live Chat to Native Mobile Apps

Customer engagement solutions provider TouchCommerce has updated its Conversation Platform, unveiling a flexible integration framework and new APIs. With the update, TouchCommerce customers will be able to leverage new integration...

Live Chat and Offline Ads Partner Up

Customer engagement solutions provider TouchCommerce has unveiled a new solution that aims to help advertisers transform a brand’s media message into an interactive conversation with consumers. The solution, dubbed TouchMedia...

Guiding Digital Customers to Self-Service

Online engagement platform, TouchCommerce, has unveiled a new solution for contact centers that aims to improve the omnichannel customer experience. The solution, dubbed TouchConnect , helps lead customers off traditional call channels...

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