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Providing customer service in a digital world presents a whole host of challenges. While it's useful to know as much as you can about typical live chat users (see infographic below), it remains essential to have the best tools...
Mozilla Labs has just announced a noteworthy new project called TowTruck which will add a real-time collaboration service (or functionality) to any website. TowTruck is open-source and implmented in Javascript (and with just one line...
Several weeks ago Website Magazine asked its Facebook followers a question about customer relationship management systems - the platforms used today in business to aid in the management (communicating et al) of customers and clients...
The Web has gone gamification crazy – and that’s a good thing. When people are motivated to compete and excel in their jobs – that’s exactly what they do (to the benefit and greater good of the enterprise)....
Real-time engagement and analytics solutions are certainly all the rage these days among enterprise marketers, but who are these platforms really designed for and how do they work? With so many variations on engagement-focused software...
Sell More & Reduce Stress with Offerchat...
Mozilla's New TowTruck Collaboration Service...
Quick Hit: 71% Say CRM Essential to Success
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