Posts tagged zendesk RSS

Proactive Customer Convos with Zendesk's Google Play Integration

Zendesk announced an integration with Google Play that will enable businesses to respond directly from within its platform when users submit a review on the app store. Here's how it works. When a consumer writes a review in Google...

Predict Customer Satisfaction

Zendesk has unveiled a new a machine-learning and predictive analytics feature for customer satisfaction. The feature, called Satisfaction Prediction , is available on Zendesk’s Enterprise plan. The feature can be leveraged to...

Zendesk Gets Predictive; Scoring Customer Satisfaction with Machine Learning

It's increasingly difficult for enterprises to identify and prioritize conversations to achieve optimal customer satisfaction - at least not without the helping hand of technology. SUBSCRIBE to Website Magazine - 12 Issues FREE...

Back-and-Forth Live Chat in Focus

Customers who choose live chat for customer service are satisfied a higher percentage of the time than those who call, email, or use social media channels, according to findings of the quarterly Zendesk Benchmark report. “Customers...

Zendesk Unveils Live Chat for Large Teams

Zendesk has unveiled a new live chat solution designed specifically for large teams. The solution, dubbed Zopim Premium , is built for organizations with larger teams that manage live chat and a growing volume of real-time customer...

Escalating Support Issues to Zendesk with Vanilla Forums Integration

Enterprises using popular forum software Vanilla Forums will be able to escalate support issues to another employee thanks to an integration with Zendesk. Once the Zendesk Add-on has been enabled in a Vanilla Forums account, authorized...

I’m Sorry, Being Polite Doesn’t Satisfy Customers

The phrase “I’m sorry” can have a significant impact on customer service satisfaction according to a new report from Zendesk. Zendesk’s second quarterly Benchmark report for 2014 reveals that customer satisfaction...

Customer Service Analytics & Insights at Zendesk

Zendesk has released an analytics tool for enterprises designed to measure and visualize the impact of customer service interactions The customer service platform's new Insights tool (available to customers on the Plus, Enterprise...

Zendesk Top 40,000 Customers

Customer service software Zendesk announcd that 40,000 customers are now using its solution (in 140 countries) and that more than 300 million people have received service from a company that uses the Zendesk platform. “While...

Help Yourself with Zendesk’s New Help Center

A new self-service solution from Zendesk is helping customers find answers to their own support questions. The solution, dubbed Help Center , enables any company to create a customizable self-service knowledge base, community and customer...

Single-Page Design, New Face of Customer Support

The sleek interface synonymous with some of the best social media and consumer applications has come to customer service software. Zendesk , Web-based help desk and support ticket software, recently announced its biggest redesign in...

Free Customer Service Software from Zendesk

Cloud-based help desk software provider Zendesk is offering its Starter Plan free of charge to anyone who donates $20 to the University of California San Francisco (UCSF) Benioff Children’s Hospital. Annual Starter subscriptions...

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