Posts tagged zendesk RSS

Escalating Support Issues to Zendesk with Vanilla Forums Integration

Enterprises using popular forum software Vanilla Forums will be able to escalate support issues to another employee thanks to an integration with Zendesk. Once the Zendesk Add-on has been enabled in a Vanilla Forums account, authorized...

I’m Sorry, Being Polite Doesn’t Satisfy Customers

The phrase “I’m sorry” can have a significant impact on customer service satisfaction according to a new report from Zendesk. Zendesk’s second quarterly Benchmark report for 2014 reveals that customer satisfaction...

Customer Service Analytics & Insights at Zendesk

Zendesk has released an analytics tool for enterprises designed to measure and visualize the impact of customer service interactions The customer service platform's new Insights tool (available to customers on the Plus, Enterprise...

Zendesk Top 40,000 Customers

Customer service software Zendesk announcd that 40,000 customers are now using its solution (in 140 countries) and that more than 300 million people have received service from a company that uses the Zendesk platform. “While...

Help Yourself with Zendesk’s New Help Center

A new self-service solution from Zendesk is helping customers find answers to their own support questions. The solution, dubbed Help Center , enables any company to create a customizable self-service knowledge base, community and customer...

Single-Page Design, New Face of Customer Support

The sleek interface synonymous with some of the best social media and consumer applications has come to customer service software. Zendesk , Web-based help desk and support ticket software, recently announced its biggest redesign in...

Free Customer Service Software from Zendesk

Cloud-based help desk software provider Zendesk is offering its Starter Plan free of charge to anyone who donates $20 to the University of California San Francisco (UCSF) Benioff Children’s Hospital. Annual Starter subscriptions...

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