Software Everywhere

The choices made related to the software that will power your Web business are not just important – they could make or break your business. Stay up to date on the top software solutions available today.

Quick Hit: Retailing with Amazon Echo

Most merchants are already struggling to keep up with audiences who expect to be remembered and catered to wherever and whenever, but integrations like the ones between Acquia / Drupal and Amazon Echo may signal it's going to go...

Fast Service Key to CX [On Any Channel]

Whether it's a phone call, a social query, or a desktop, mobile or in-store visit, most shoppers engage with brands across a multitude of channels - demanding enterprises keep up. As part of a June 2016 study titled, " Context...

Fast Service Key to CX [On Any Channel]

Whether it's a phone call, a social query, or a desktop, mobile or in-store visit, most shoppers engage with brands across a multitude of channels - demanding enterprises keep up. As part of a June 2016 study titled, " Context...

Freshdesk Unveils CRM for High-Growth Businesses

Customer engagement software provider Freshdesk has unveiled a new customer relationship management (CRM) solution and sales system designed for high-growth businesses. The solution, dubbed Freshsales , is specifically for sales reps...

Delivering Perfect Images to Web Users

Delivering images in an optimized fashion for the variety of devices and browsers available is as much a strategic decision as it is a technical one. Providing the best possible image can be challenging, particularly when thousands...

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Creative Collaboration With Designers

If you've ever been lucky enough to work one-on-one with a designer, you're fortunate in that you can express your vision directly and work with them to develop a final project that meets or exceeds expectations. Not everyone...

CX: Serve Proactive Content Via Chat

Today’s e-commerce experiences need to be served on a digital platter, from fast sites and free shipping to personalization and proactive service. For the latter, many retailers turn to live chat as a way to “greet”...

Better Performance Management for Velaro Live Chats

Live chat software provider Velaro has unveiled the newest version of its software. The new version introduces Live Chat Performance Management , which is a suite of new features and functionality to empower users to make chats better...

Taking Control of Comment SPAM

Comment SPAM is more than just annoying to moderators, it leaves a bad impression on those visiting your website property. Commenting and audience development platform Disqus, however, is doing something about the problem, announcing...

Moving Away From Magento

Multichannel e-commerce management software provider nChannel announced a partnership with Shopify Plus, the commerce company's managed services offering. The partnership will enable merchants to move their e-commerce data away...

Scaling Customer Education

Cloud-based learning management system (LMS) Skilljar , which provides a customer onboarding and training, recently announced an integration with Pardot 's B2B marketing automation solution. The integration will enable B2B marketers...

Could Apple Upset PayPal in Web Payments?

Apple announced this week that it is officially bringing its Apple Pay product to the Web - but is it really the PayPal killer 'Net professionals have been promised? By bringing Apple Pay to the Web, Apple is essentially allowing...

Google Equips Enterprises with New Tools

Google is launching new and updated tools for its enterprise clients. For starters, the tech company unveiled an enterprise tool called Springboard that helps users find information quickly. The tool searches across all of a user’s...

Marketers Investing More in Loyalty Programs

Digital marketers will likely begin increasing their investment in loyalty programs next year according to a recent study from CrowdTwist. The research revealed that 44 percent will "somewhat increase" their loyalty budgets...

Increase Revenue By Investing in the Customer Experience

If you're going to make an investment in your enterprise let it be in customer experience. A new study out from Avanade found that for every dollar invested in improving the customer experience, businesses generated three dollars...

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