Get the magazine exclusively for web professionals
.Net Web content management (WCM) solution Ektron has released its latest version this week and announced a collaboration with cloud hosting powerhouse Rackspace. Ektron 9 brings mobile enhancements, enriched persona management, richer...
Hopefully you know that there’s far more to the CRM landscape than Salesforce – there are, in fact, hundreds of high quality lead and prospect (customer) management solutions on the market (check out our recent Top 50 found...
The very foundation of customer experience management is all about trying to figure out what it is customers actually care about, why they commit to the actions they do, what triggers their behaviors and, of course, how to turn all...
Commerce platform hybris, which was recently acquired by SAP, announced that customer service and engagement platform LivePerson (which provides businesses with a system to pro-actively connect in real time with customers via chat...
Worldwide, there are approximately 2.5 quintillion bytes of data created every single day, all of which spans a huge range of different languages. Obviously, this language barrier (or language barriers, really) regularly creates big...
There are many types of optimization software on the market. While most focus on what's happening on the UI layer, there are several which dig a little deeper, exposing opportunities to optimize what's underneath - the software...
Live chat and help desk solutions are both excellent ways to deepen the engagement of users, but there's a whole crop of technology solutions that aim to kick it up a few extra notches. CodeBaby, a provider of "intelligent"...
Enterprise tag management company Tealium has recently established turnkey integration with 500 different digital marketing vendor tags, giving them the industry’s largest ecosystem of technology vendors. For Tealium’s...
With image-based content becoming one of the staple’s of a good Web marketing strategy these days, publishers and merchants, alike, have been looking for new ways to monetize their pictures. The popular image tagging service...
Providing customer service in a digital world presents a whole host of challenges. While it's useful to know as much as you can about typical live chat users (see infographic below), it remains essential to have the best tools...
Real-time tag management system provider Ensighten wants to bring the ability to efficiently and accurately set up and manage dozens of tags across a website to even the least technically inclined marketers, which is why the company...
Being a sales rep can be difficult, especially in today’s increasingly competitive business landscape. Luckily, companies continue to come out with useful business automation solutions that can take care of specific aspects of...
Payment processing solution provider WorldPay and e-commerce solution provider Intershop have joined forces to offer a robust e-commerce platform with more extensive payment processing capabilities, global customer reach and greater...
Mozilla Labs has just announced a noteworthy new project called TowTruck which will add a real-time collaboration service (or functionality) to any website. TowTruck is open-source and implmented in Javascript (and with just one line...
A broad digital footprint and fast reaction time dramatically improves the customer engagement process and provides more Web-based customer opportunities, which is why Workface , a prospect relationship management (PRM) software platform...
Sell More & Reduce Stress with Offerchat...
Mozilla's New TowTruck Collaboration Service...
Quick Hit: 71% Say CRM Essential to Success
View all...
advertisement