Software Everywhere

The choices made related to the software that will power your Web business are not just important – they could make or break your business. Stay up to date on the top software solutions available today.

I’m Sorry, Being Polite Doesn’t Satisfy Customers

The phrase “I’m sorry” can have a significant impact on customer service satisfaction according to a new report from Zendesk. Zendesk’s second quarterly Benchmark report for 2014 reveals that customer satisfaction...

Compare and Print Shipping Labels from Major Carriers from One Screen

While consumers do not always have to pay shipping fees, businesses on the Web have no choice but to pay them on every single item sold. Shipping fees depend on a number of factors (e.g. size, weight, etc.) and depending on how those...

WordPress Wednesday: YAY Images WordPress Plugin

Images play an important role in the success of a weblog, but finding the 'right' visual asset can be a real challenge. Fortunately, there are plenty of plugins ready to lend a virtual hand. One of the most recent releases...

Starbucks Opens the Big (Digital) Door to Customer Loyalty

Loyalty programs, both online and offline, are powerful mechanisms to increase customer engagement and social advocacy, not to mention bottom line metrics including customer registration and further, revenue per customer. These are...

Square Launches Online Scheduling Tool for SMBs

Starting today, Square is much more than a disruptive force in the mobile payments space. The company introduced a new Web-based appointment system designed to provide a more efficient online booking/reservation/appointment tool. The...

Critical Wordpress Security Release (3.9.2) Available; Update Now!

WordPress version 3.9.2 was released this week and it is recommended that you install the security update now as your site may be vulnerable to DOS attacks. According to Wordpress, this release fixes a possible denial of service issue...

Change Your Look: A More Versatile Visual Interface for Customer Service

Looksery, a company that makes face-tracking and face-modifying technology for real-time video, recently announced that its technology is now available for call center implementations (and is adapting - and licensing - its tech for...

A New Type of Job Board

A new job board widget is enabling publishers to add a job section to their site that is bilingual, mobile friendly and ad-free. With the Jobaline widget , businesses can add an hourly job board to their website or blog. Not only is...

Say Adieu to Time-Wasting Meetings

31 hours every month are lost to unproductive meetings. In fact, according to a 2012 poll on salary.com the number one time waster in the eyes of 47 percent of respondents was having to attend too many meetings. Do has announced the...

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Are You Ready to Cloudify?

Any product update that reduces the complexity of cloud application management is worth taking a look at. GigaSpaces just announced a completely re-architected Cloudify offering to provide intelligent orchestration of applications...

Inside Shoppable Video with Rapt Media's Erika Trautman

The rise of video has been meteoric. Despite its value to the digital enterprise, however, many still don't understand the nuances of marketing within the channel, much less how to get started. Website Magazine posed a few questions...

Site Search for Magento Stores

Site search is fast becoming an essential component of well-rounded e-commerce destinations on the 'Net. While most, if not all, online retail solutions offer some basic search functionality to enable users to find products, software...

Email Invoicing Grows Dramatically

As a digital-minded freelancer, how do you send invoices? If it's still on paper, keep reading. Although paper invoices still account for a majority of invoices in sheer volume, email has become a widely used channel for business...

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Real-Time, Automated Email List Cleaning

One of the most dangerous things you can do to your email list is to not engage in regular purges of inactive or non-responsive recipients. Failing to clear out the non-clickers and dead addresses results not only in low performance...

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Self-Learning Conversion Testing? Yes, Please.

Is conversion testing dead ? Of course not - it remains essential to successful online marketing efforts - but you should know that there is a far better way to engage in the (ongoing) process. Real-time customer engagement system...

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