Live Chat Service ClickDesk Adds Skype Integration

Michael Garrity — Tue, 14 Feb 2012 17:21:00 GMT

ClickDesk, the live chat service currently employed by over 9000 businesses, recently enhanced its solution by integrating Skype functionality into it multichannel customer support plan.

The company was the first live chat software to integrate social communication and voice chat support into its platform, making the inclusion of Skype a natural progression.

Including Skype in its service allows customer agents using the ClickDesk platform to handle support requests from their Skype accounts; this means that the over 663 million Skype users will be able to quickly and efficiently deal with customer support issues as they occur.

"By allowing customer support agents to receive live chat and calls directly over Skype or GTalk, ClickDesk has significantly increased the number of touch points through which your agent can engage with visitors on your website," says ClickDesk's product evangelist Rocky Gupta.

ClickDesk was inspired to consider Skype functionality because the company believes that many of its clients are already using Skype for business endeavors, and that it is only going to continue to grow in popularity for foreseeable future.

Click here for information about ClickDesk's plans and pricing.

Increase Holiday Sales with Live-chat Software

Linc Wonham — Mon, 28 Nov 2011 16:16:00 GMT

Real-time chat, voice and content solutions provider LivePerson is gearing up for Cyber Monday – the biggest online shopping day of the year in the U.S. LivePerson’s LP Chat Software is designed to allow retailers to have proactive, personalized chats with prospects and customers across multiple channels and screens, wherever customers can be found, including websites, social media and mobile devices.

Proven to increase online sales by up to 20 percent, and average order size by 35 percent, LivePerson’s scalable platform can support very high volumes of secure and uninterrupted interactions at all times. In 2010, the LivePerson platform hosted over 400,000 chats on Cyber Monday – a 78-percent increase in chats from November’s daily average.

According to a 2011 survey conducted by Bold Software, another live-chat provider, 77 percent of online retailers that used live chat considered it a critical communication method during the holiday shopping season. Fifty-four percent of these customers say that holiday shoppers who chat convert at least 20 percent of the time.

“Cyber Monday has become a highly anticipated day for online shoppers, kicking off the holiday shopping season for many,” says Robert LoCascio, founder and CEO of LivePerson. “Consumers are anxious to get what they need, when they need it, and it’s critical to have live help available during the shopping experience. LP Chat provides the unique opportunity to offer shopping assistance and recommendations in real-time to consumers, which builds stronger connections and enhances the overall brand experience.”

Retailers can learn more about LP Chat here.

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Live Chat Service ClickDesk Adds Skype Integration

Increase Holiday Sales with Live-chat Software