Software Everywhere : wmfeature

Sell More & Reduce Stress with Offerchat Saved Responses

'Net Features : wm-software — Mon, 22 Apr 2013 16:42:00 GMT

Providing customer service in a digital world presents a whole host of challenges. While it's useful to know as much as you can about typical live chat users (see infographic below), it remains essential to have the best tools at your digital disposal...(read more)

Mozilla's New TowTruck Collaboration Service in Focus

'Net Features : wm-software — Mon, 15 Apr 2013 18:05:00 GMT

Mozilla Labs has just announced a noteworthy new project called TowTruck which will add a real-time collaboration service (or functionality) to any website. TowTruck is open-source and implmented in Javascript (and with just one line of it) so there's...(read more)

Quick Hit: 71% Say CRM Essential to Success

'Net Features : wm-software — Tue, 04 Dec 2012 16:32:00 GMT

Several weeks ago Website Magazine asked its Facebook followers a question about customer relationship management systems - the platforms used today in business to aid in the management (communicating et al) of customers and clients. What we were interested...(read more)

Salesforce Gamification with Badgeville

'Net Features : wm-software — Thu, 04 Oct 2012 21:08:00 GMT

The Web has gone gamification crazy – and that’s a good thing. When people are motivated to compete and excel in their jobs – that’s exactly what they do (to the benefit and greater good of the enterprise). While gamification itself...(read more)

Petco Explores Customer Sentiment with LP Insights

'Net Features : wm-software — Mon, 23 Jul 2012 14:36:00 GMT

Real-time engagement and analytics solutions are certainly all the rage these days among enterprise marketers, but who are these platforms really designed for and how do they work? With so many variations on engagement-focused software solutions (some...(read more)