Posts tagged customer service RSS

Focusing on the Consumer in 2009

We all want to do better in 2009. And that's a tough task considering the times we are in. This is going to be the year of the consumer. They won't stop spending, but they will start being more careful about where they spend...

Skip Automated Phone Menus with Fonolo

Nobody likes calling a company then being directed through menu after menu to get to the information they want, or to simply to talk to a person. Fonolo has a solution. At their site, you can search the company you want to call, then...

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From the Trenches: Customer Service

We're going to start a new feature here at Consumer Corner, From the Trenches. Every now and then we'll talk to real consumers, face-to-face, and find out what drives them to visit certain websites, abandon them, convert, and...

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