Q&A with Real Help Desk Users The ability to interact with customers efficiently and affordably are among the reasons businesses of all sizes and verticals are leveraging help desk software as part of their customer service strategies. If your company is toying with the idea of getting some much needed assistance in the form of a help desk let a pair of current users from two of the most wellknown solutions, UserVoice and Zendesk, be your guide. How Did Your Help Desk Help Your Company in 2012? (UserVoice) Nate Munger, Director of Customer Satisfaction at LaunchRock The UserVoice ticketing system seamlessly connects customers and support team members in a single conversation strand, creating a more personalized experience for the customer. Likewise, UserVoice customer profiles help us better understand our customers with an easy to access ticket history and social media information like recent Tweets about LaunchRock. The easy to use...
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