Blog

Choice & Context in Web Customer Service - July 2017

By Website Magazine Staff

Explore the contents of the July 2017 issue of Website Magazine, featuring guidance on form design, bidding strategies for performance ads and more!

Online Reputation Management: Past, Present and Predictions

By Amberly Dressler

Website Magazine interviews Chatmeter founder and CEO.

Ticketing & Texts: Customer Service Tech for Today

By Amberly Dressler

The Web affords many opportunities to improve customer support.

General Data Protection in Focus

If yours is an enterprise that puts its customers and those customers' security first, the GDPR won’t require dramatic shifts in data management.

Choice & Context in Digital Customer Service

By Amberly Dressler

Successful companies are meeting customers where they are, to the tune of better retention and revenues.

Keeping Employees & Yourself Motivated During Summer Months

By Amberly Dressler

Whether it's a slow period or not, productivity can dip during summer months.

Simplifying Email Governance Practices

By Ana Parker

mxHero is expanding its integration with Box to extend the security and compliance capabilities of the Box Governance solution to email content.

Proof Social Commerce IS Happening

By Jessie Moore

While social commerce seems to have been lost in the abyss of digital marketing trends, there are reasons to believe it will resurface.

App Intelligence: Intent & Sentiment Analysis with Salesforces' Einstein

By Damian Sillard

Salesforce has launched several tools through its Einstein Platform that will enable developers to add intelligence to apps built on the platform.

Stat Watch: Social Media’s Impact on Customer Service

By Website Magazine Staff

Facebook is forcing brands’ digital hands when it comes to app-based customer service thanks to some recent innovations.

Remixes Come to Website Builder

By Amberly Dressler

Changes have arrived at DreamHost, we interview an executive there.

Best Online Business Ideas for 2017

By Website Magazine

Check out some ideas to consider to help subsidize your income and grow it into a full-time business.

Getting New Employees Up to Speed

By Sean Gordon

Proper training can make the difference between a high performer who stays at your company and high turnover that drains your resources.

Understand Different Conversion Types to Win More

By Martin Greif

Businesses may be classifying their “converters” and “non-converters” all wrong, because their data is not neatly stored in one place.

Google's AdWords Editor Keeps Getting Smarter

By Pete Prestipino

Google has released a new version of its AdWords Editors that should simplify advertiser workflows and make it far easier to manage campaigns.

Christmas Email Prep in July: Steps Retailers Should Take Now

By EJ McGowan

Christmas may be months away, but in the world of retail, that means it is right around the corner.

Web Performance of E-Commerce Sites Disturbingly Low

By David Page

For every second of Web latency, in fact, there could be upwards of a seven percent loss in conversion.

Mastering Form Design

By Peter Prestipino

Many times the problem with completion abandonment is that most designers do not spend the required time improving them for conversion.

Back to School Marketing Starts Now

By Website Magazine

Believe it or not, back-to-school shoppers are preparing now for one of the biggest e-commerce events of the year, and now is the time to prepare.

Voice Analytics for Intelligent Assistants

By Pete Prestipino

Adobe's Analytics is now able to track the performance of voice-enabled intelligent assistants from Amazon, Google, Apple, Microsoft and others.