3 Emerging Customer Service Solutions to Consider
Globally, 83 percent of online users admit that they need some form of support during their online journey according to the Connecting with Customers report from LivePerson.
This means that the site owners who are not yet leveraging a customer service solution for their digital properties are likely missing out on some valuable conversions. Fortunately, the Web is full of customer service technologies that can help, from live chat to virtual assistants. Learn more about three of these emerging solutions by checking out the list below.
Touchcommerce’s TouchChat solution helps users reduce online abandonment with swift live assistance. The platform features chat windows that stick around as consumers navigate through websites. Plus, TouchCommerce routes customers to agents with specialized knowledge and only offers chat to visitors when agents are available, which helps site owners avoid long wait times in order to keep their customers satisfied. It is also important to note that TouchCommerce recently launched a mobile chat solution that provides chat capabilities created specifically for mobile users. These capabilities include transparent background support and a minimized chat mode with a scrolling marquee that keeps visitors updated with recent agent messages.
Inside provides online merchants with a unique view on their online store – literally. This is because the platform delivers a visual representation of a merchant’s virtual store complete with live customers. Through the platform, merchants can leverage Inside’s real-time chat software to engage customers. The chat software provides merchants with notifications when a visitor is typing a message and when they have deleted a message. Moreover, Inside offers the full history of previous chats and allows merchants to use coupons to close sales through chats.
If you are looking for a customer service solution that goes beyond chat windows, check out CodeBaby. This platform provides user with virtual assistants that can be used to guide customers through their website visit. For example, CodeBaby’s conversion optimizer solution helps merchants increase revenues by guiding customers through specific paths. In fact, the virtual assistant has the ability to leverage features that educate and entertain visitors, such as conversion driven dialogue boxes and interactive props.