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3dcart Improves Its Support Portal

Posted on 12.22.2015

E-commerce solutions provider 3dcart is teaming up with FusionBot to improve its Support Portal.

3dcart’s Support Portal offers tutorials and guides for the company’s more than 17,000 merchants. With the new partnership, portal users can search and locate information faster and easier than before, thanks to improved search precision that leverages powerful ranking algorithms and delivers millisecond response times.

“Our extensive and expanding Support Portal is the first resource retailers turn to when looking for information,” said 3dcart’s COO Jimmy Rodriguez. “Over the years, our database has proven itself key to the everyday and long-term success of our merchants, aiding in matters both simple and complex.”

It is important to note that FusionBot is a search tool used by businesses of all sizes and industries. The tool helps connect users with relevant items regardless of spelling or keywords used, and is leveraged by a variety of companies, including Coca-Cola Enterprises, American Electric Power and DCU Credit Union.

“We’re very excited to have partnered with 3dcart,” said FusionBot’s John Sortino. “Our collaboration will provide 3dcart’s growing community with a powerful and effective means for acquiring information quickly and precisely.”

Merchants can also add FusionBot to their online stores by visiting the 3dcart app store.

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