Blog

DialogTech Integrates with Amazon Connect

By Pete Prestipino

Callers convert faster, spend more and have a higher retention rate. What are you doing to ensure a great call experience?

Outsourcing vs Automation: Is There a Difference?

By Ralph Perdomo

Today, outsourcing has become the domain of machines—which means it's also the sibling of software.

Who's Using Chat Bots?

By Pete Prestipino

Chat bots may still be exclusively for early adopters, but they are slowly gaining momentum and the results appear encouraging.

4 Solutions to Flag Suspicious E-Commerce Orders in Real-Time

By Pete Prestipino

Online retailers need to remain vigilant in monitoring for activity that may signify fraud.

Common Sense: Rotate your SSH Keys After Employees Depart

By Pete Prestipino

69% admit they do not actively rotate SSH keys, even when an administrator leaves their organization.

Sneak Peek: Using AI to Remove Backgrounds in Photoshop

By Website Magazine

Photoshop may soon release a new tool that picks out objects in an image and separates them from the background...

Site Architecture Visualizations for Digital Audits

By Pete Prestipino

Get an in-depth visual on an entire web presence to identify the areas for improvement.

What Influences B2B Tech Buyers?

By Henrique Altador

Enterprises selling technology products and technology services know exactly how challenging it can be to make a sale...

Insufficient Support for Video in Enterprise Software Platforms

By Pete Prestipino

Should video content and video-related workflows be more closely integrated with your CMS, LMS, social business or marketing automation system?

A Better Video Production Solution for the Enterprise?

By Pete Prestipino

Cloud-based video editing platform WeVideo has launched a new offering focused on businesses

The B2C Cloud Over B2B Clears

By Amberly Dressler

Empowered B2B buyers seems to actually be helping sales teams, not making them obsolete.

A Company Community: How to Know if You Need One

By Amberly Dressler

Communities, collaboration software, intranets…it is tough to distinguish the difference these days but the premise is the same.

Why Application Development Will Follow in the Footsteps of the WCM Evolution

By Andy Pemberton

When considering the challenges application developers face, it’s not hard to see a similar pattern between those and early website development.

The Key to Workplace Happiness? Automated Virtual Assistants Says Cisco

By Pete Prestipino

Think for a moment about how much time you could save if you completely eliminated your least favorite tasks...

Identity Crisis: Janrain's Plan to Win Over SAP-Gigya Customers

By Amberly Dressler

Hold on tight as we address what's happening in the customer identity and access management space.

Should Automation in the Workplace be Taxed?

By Gemma Baker

The UK is already seeing employment changes because of AI, is the U.S. next?

The Wonderful World of WooCommerce

By Website Magazine

The debate rages on about whether WordPress can be used as an e-commerce system for Internet retailers.

Session Replay Tech & Digital User Experience

Not everyone is going to be a data scientist, but that doesn't mean you can't gain a deeper understand what users are doing on a digital property.

Facebook's New Messenger Chat Plugin for Websites

By Pete Prestipino

Businesses will soon be able to engage in conversations with customers on their own websites through Facebook Messenger.

Programmatic Market Research with SurveyMonkey & Cint

By Pete Prestipino

Without a sufficient amount of data, the insights that are gathered through surveys could be flat out wrong.