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Posted on 3.20.2006

PrivateTel Click and Connect

There's simply no replacement for the human voice.

So how are companies connecting with prospects and customers these days? Well, if it was up to Dallas-based PrivateTel, it would be via a "Click-and-Connect". I had the opportunity to speak with Dan Kaluszny of PrivateTel this afternoon.

From the website:
"Integrating website access with telephony, Click-and-Connect's technology facilitates complete connectivity--resulting in better sales, service and convenience for an online business. In fact, when customers interact with live customer service, website abandonment decreases by 50% and closure rates exceed 90% (source: Forrester Research, May 2005)."

PrivateTel Solutions is an alternative to existing support options such as chat or instant messaging in that it enables users to maintain the context of what they are doing. It's usage based pricing and ease of implementation are just two of the reasons to take a closer look. I've tested it out this afternoon and it's pretty interesting technology. More on PrivateTel's Click and Connect in our upcoming issue.

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