A Modern Customer Experience for Furniture Retailer LoveSac
Having the necessary workflows and processes in place to seamlessly support physical store, e-commerce and call center channels is at the center of providing a modern customer experience.
In fact, 60 percent of one of the most powerful online demographics (millennials – ages 18 to 36) expect a consistent experience from brands whether they interact online, in store or via phone. So when one of the fastest-growing furniture stores in the United States wanted to essentially get its commerce experience with the times, it sought a new business management platform. After examining multiple solutions, Lovesac selected NetSuite’s cloud solution to run everything from financials/ERP and inventory and order management to customer relationship management (CRM) and point-of-sale (POS).
“NetSuite is helping us transform how efficiently and effectively our company is run,” said Ryan Johnson, Lovesac Chief Operating Officer. “We now have 360-degree visibility into inventory and customer transactions across all channels, which is essential in providing a holistic omnichannel commerce experience and ensuring a high degree of customer satisfaction that drives loyalty and repeat business.”
With NetSuite, Lovesac has increased its performance in critical business areas, such as operational efficiency, order management, inventory management, and customer service and support.