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A New Entry into Engagement Analytics

Posted on 9.23.2014

Analytics have become a rising star in the business world today.

To fully capitalize on the incredible amount of information businesses receive on a daily basis, the only choice they have is to leverage some type of analytics solution.

With new solutions seemingly coming out every day it is vital that companies keep track of the benefits that each offer in order to make the best choice possible. Verint, an analytics software and hardware provider, has announced the release of their new Verint Engagement Analytics solution.

The cloud-based analytics software enables companies to establish actionable connections between consumer interactions and behaviors across every channel. Interestingly, Verint does not only capture the aforementioned consumer data but it also captures employee, transaction and interaction data from numerous systems and channels and combines them in an all-inclusive online dashboard.

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“This latest addition to our patent-protected portfolio of customer analytics solutions enables business leaders to gain a single view of the customer experience, pinpoint areas of opportunity and deficiency, and develop strategies to address them,” stated Alain Stephan in a post on Verint’s official blog.


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