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AI Innovations in Payment Tech

Posted on 9.21.2016

ReplyBuy, a sales platform that combines mobile messaging, payments and digital commerce, has announced the introduction of artificial intelligence for its customers in the sports and entertainment vertical. 

To be successful on the digital landscape, you need to meet consumers where they are willing to communicate and engage. Increasingly, that's going to mean without the help of actual personnel/people. Gartner Research, in fact, predicts that 85 percent of all customer interactions won't require human customer service reps by the end of this decade.

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The new service can be leveraged not only through SMS, but also integrated into apps with chat capability and messaging based services like iMessage and Facebook Messenger, along with IoT devices like Amazon Echo and others. The functionality is already being used by the likes of the NBA, NHL, MLS, NFL and major universities.

"A.I. can take us to new heights within payments technology, moving us past customer service phone systems and into a realm where conversations and transactions are increasingly seamless," said Anthony Saia, ReplyBuy Co-Founder & CTO. "We knew early on we needed to bring this technology to the market, and that it will be a huge value add to partners and brands."

ReplyBuy continues to build well-recognized partnerships in the industry and has been adopted by just under 100 sports and entertainment clients in the past two years. The company was recently nominated for the "Best in Mobile Fan Experience" award held by the Sports Business Awards, as well as the "Move to Mobile" and "Product Innovation" categories at the Ticketing Technology Awards.

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