Another Facebook Messenger Integration Hits the Market

Allison Howen
by Allison Howen 03 Dec, 2015
Another Facebook Messenger Integration Hits the Market

Facebook unveiled Businesses on Messenger during its F8 conference as a new channel for consumers and brands to connect.

At launch, Facebook partnered with Zendesk to power business communications on the platform, but since then there have been other integrations, including Conversocial and now Zotabox. With the new Zotabox integration, website owners can allow their customers to send Facebook messages directly from their website. What's more, businesses can create saved responses to send with just a click from their mobile device. Messenger for Business also allows payments, enabling businesses to convert chats into sales.

To learn more about Businesses on Messenger and learn how to improve your social customer service initiatives, check out Website Magazine's Become a Customer Service Pro on Facebook.

Allison Howen
Allison Howen
I'm a creative and adaptable journalist with experience in both print and digital media. Some of my best attributes include my social media management, writing and video editing skills. Skills: • Managing social media accounts with tools like HootSuite and Sprout Social • Creating and marketing content for print and digital media • Editing videos with software like Avid Media Composer • Composing articles with Adobe InCopy • Strong knowledge of AP Style • Skilled at interviewing and writing • Able to work on a deadline and produce quality results • Organized and detail oriented • Innovative problem solver