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BYOD and the Always On, Everywhere User

Posted on 9.30.2013

There were only a handful of years in my own professional career when a mobile device of some sort was not an integral part of the workday. It’s likely been the same way for most Internet professionals, but as the business world evolves and organizational mobility becomes a greater priority within enterprises, there will be a broad set of challenges that must be dealt with – none perhaps greater than support.

In its recently released Mobility at Work Report, CDW asked IT departments and BYOD users to grade their organization’s IT policies and their technical support. The report revealed that 92 percent of those surveyed said their organization encountered challenges with device adoption.

Only 41 percent of individuals using personal devices at their job would give IT an A or a B. When IT departments were asked to do the same, however, they had a more positive outlook of the support they offer, with 64 percent giving their departments an A or a B (although just 18 percent believed they deserved it). One of the reasons that IT departments may not rank as high in the Support category is that they are more concerned about the impact that mobile devices are having on their enterprise network. CDW’s report revealed that IT departments expected increases in bandwidth (63 percent), increases in network latency (39 percent), as well as increases in server requirements (44 percent) and storage requirements (37 percent).

“Some of our research findings are remarkable, but they align with what we see and hear from our customers every day,” said Andrea Brandshaw, senior director and general manager of mobility solutions at CDW in a statement. “The reason organizations are not moving faster into mobility management solutions is that IT itself is working hard just to keep up with demand for more and more services with limited budgets, and mobility is a complex, multi-faceted challenge; it’s hard to know what to solve first. What IT needs itself is the support of a holistic, end-to-end approach that simplifies mobility management and reduces its cost in time and budget.”

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